Budget and Finance Commitee

BUDGET AND FINANCE COMMITTEE Tuesday, April 1, 2025 ­ 2:00 PM JOHN FERRARO COUNCIL CHAMBER ROOM 340, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER KATY YAROSLAVSKY, CHAIR COUNCILMEMBER BOB BLUMENFIELD COUNCILMEMBER HEATHER HUTT COUNCILMEMBER TIM McOSKER COUNCILMEMBER EUNISSES HERNANDEZ (Mandy Morales ­ Legislative Assistant ­ (323) 439­2346 or mandy.morales@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. Additional information regarding Committee procedures provided at the end of this agenda. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 23­1022­S12 Statutory Exemption and Municipal Facilities Committee report relative to a lease agreement with GMA ­ Sierra Vista, LLC and Sierra Vista­Y, LLC for interim housing operations of a Tiny Home Village (THV) located at 5301 Sierra Vista Avenue in Council District 13. (This item is referred to Housing and Homelessness and Budget and Finance Committees.) Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ MAY 5, 2025 (LAST DAY FOR COUNCIL ACTION ­ MAY 2, 2025) (2) 24­0918­S3 City Administrative Officer report relative to the Fiscal Year 2024­25 Fourth  Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ MAY 5, 2025 (LAST DAY FOR COUNCIL ACTION ­ MAY 2, 2025) (2) 24­0918­S3 City Administrative Officer report relative to the Fiscal Year 2024­25 Fourth Construction Projects Report. (This item is referred to the Government Operations and Budget and Finance Committees) Fiscal Impact Statement: Yes Financial Policies Statement: Yes Debt Impact Statement: Yes Community Impact Statement: None submitted. (3) 24­0275 CAO reports relative to Prioritized Critical Hiring process updates for the period August through December 2024 and January through February 2025. (This item is referred to the Personnel and Hiring and Budget and Finance Committees) Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (4) 16­0678 CAO report relative to a request for authority from the Office of Finance to execute Amendment No. 3 to Contract C­127800 with Electronic Output Solutions, Incorporated, for variable imaging, mailing, and electronic billing communication services. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ MAY 12, 2025 (LAST DAY FOR COUNCIL ACTION ­ MAY 9, 2025)  Solutions, Incorporated, for variable imaging, mailing, and electronic billing communication services. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ MAY 12, 2025 (LAST DAY FOR COUNCIL ACTION ­ MAY 9, 2025) (5) 25­0337 City Administrative Officer report relative to authorizing the Office of Finance to execute an agreement with Avenu Insights and Analytics, LLC, for collections management system and database services. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ MAY 26, 2025 (LAST DAY FOR COUNCIL ACTION ­ MAY 23, 2025) (6) 22­0195 City Administrative Officer report relative to proposed update to the existing qualified list for investment banking services for debt programs managed by the City Administrative Officer. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Debt Impact Statement: Yes Community Impact Statement: None submitted (7) 25­0326 City Administrative Officer report relative to the extension of expiration dates for the existing Letter of Credit (LOC) facilities supporting the payment of Commercial Paper (CP) notes in the aggregate principal amount of $425 million under the Municipal Improvement Corporation of Los Angeles (MICLA) lease revenue CP note program, and the existing LOC facility supporting the payment of CP notes in the aggregate principal  Debt Impact Statement: Yes Community Impact Statement: None submitted (7) 25­0326 City Administrative Officer report relative to the extension of expiration dates for the existing Letter of Credit (LOC) facilities supporting the payment of Commercial Paper (CP) notes in the aggregate principal amount of $425 million under the Municipal Improvement Corporation of Los Angeles (MICLA) lease revenue CP note program, and the existing LOC facility supporting the payment of CP notes in the aggregate principal amount of $100 million under the MICLA lease revenue CP Note Program (Los Angeles Convention Center), and the execution of related documents and amendments and related actions in connection with such extensions and such CP Note Programs. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Debt Impact Statement: Yes (8) 24­1370 City Administrative Officer report relative to transferring funds from the Unappropriated Balance to the Board of Public Works for the CleanLA Jobs Program. (This item is referred to the Public Works Committee and Budget and Finance Committee.) Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (9) 25­0006­S50 City Administrative Officer report relative to the temporary re­employment of retired employees to aid in the City's wildfire recovery and rebuilding effort. (This item is referred to Ad Hoc Committee for LA Recovery and Budget and Finance Committee) Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: Yes For: Bel Air­Beverly Crest Neighborhood Council  effort. (This item is referred to Ad Hoc Committee for LA Recovery and Budget and Finance Committee) Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: Yes For: Bel Air­Beverly Crest Neighborhood Council (10) 25­0006­S48 City Administrative Officer report relative to the Wildfire Emergency Response and Recovery Account ­ General City Purposes Fund monthly expenditures for March 2025. (This item is referred to Ad Hoc Committee for LA Recovery and Budget and Finance Committee) Fiscal Impact Statement: No Community Impact Statement: None submitted (11) 25­0006­S44 City Administrative Officer report, Community Investment for Families Department report and Motion (Hernandez, Price ­ Raman) relative to a guaranteed income program or emergency cash assistance program for Angelenos economically affected by the January 2025 wildfires. (These items are referred to Ad Hoc Committee for LA Recovery and Budget and Finance Committee) Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: Yes For: North Westwood Neighborhood Council Downtown Los Angeles Neighborhood Silver Lake Neighborhood Council (12) 25­0290 Department of Cultural Affairs report relative to accepting a grant from the Getty Foundation for the 2024­25 Getty Marrow Undergraduate Internship Program. (This item is referred to Arts, Parks, Libraries, and Community Enrichment and Budget and Finance Committees.) Fiscal Impact Statement: No (12) 25­0290 Department of Cultural Affairs report relative to accepting a grant from the Getty Foundation for the 2024­25 Getty Marrow Undergraduate Internship Program. (This item is referred to Arts, Parks, Libraries, and Community Enrichment and Budget and Finance Committees.) Fiscal Impact Statement: No Community Impact Statement: None submitted (13) 25­0263 CD 14 Department of Cultural Affairs report relative to accepting funds from the Community Project Funding grant administered by the U.S. Department of Housing and Urban Development, to support the Highland Park Youth Arts Center. (This item is referred to Arts, Parks, Libraries, and Community Enrichment and Budget and Finance Committees.) Fiscal Impact Statement: No Community Impact Statement: None submitted (14) 25­0253 Office of Finance report relative to a transfer of funds from the Fire Hydrant Installation and Main Replacement Fund 336 to the City’s Reserve Fund. (15) 25­0006­S55 Office of Finance report relative to an update on the Wildfire Business Tax Relief Program. (This item is referred to Ad Hoc Committee for LA Recovery and Budget and Finance Committee) Fiscal Impact Statement: No Community Impact Statement: None submitted (16) 25­0262 Department of Building and Safety report relative to a refund claim filed by Syntax Builders, Inc., for the project located at 18455 South Figueroa Street. Community Impact Statement: None submitted (17) 25­0314 Motion (Yaroslavsky, Harris­Dawson ­ Hernandez, et al.) relative to establishing an Advisory Group on the City's Finances and Budget, to assess the City's financial status and advise the Budget and Finance (16) 25­0262 Department of Building and Safety report relative to a refund claim filed by Syntax Builders, Inc., for the project located at 18455 South Figueroa Street. Community Impact Statement: None submitted (17) 25­0314 Motion (Yaroslavsky, Harris­Dawson ­ Hernandez, et al.) relative to establishing an Advisory Group on the City's Finances and Budget, to assess the City's financial status and advise the Budget and Finance Committee on steps to secure long­term fiscal health. (This item is referred to the Budget and Finance Committee and Rules, Elections, Intergovernmental Relations Committee.) Community Impact Statement: None submitted (18) 25­0279 Motion (Soto­Martinez ­ Raman) relative to entering into an agreement with Cloudburst Group, utilizing Contract No. 14627 between the City of Anaheim and The Cloudburst Group, for technical assistance and support on Department of Housing and Urban Development entitlement programs. Community Impact Statement: None submitted (19) 25­0285 City Attorney report relative to a request for closed session to discuss the proposed Agreement with Olson Remcho, LLP, for legal services related to Cangress v. City of Los Angeles. (The Committee may recess to Closed Session pursuant to Government Code 54956.9(d)(1), to confer with its legal counsel.) (20) 25­0282 City Attorney report relative to a request for closed session to discuss the proposed Legal Services Agreement with Meyers Nave regarding Leon Faynsod, et al. v. City of Los Angeles (consolidated per Court Order with Leonid Pustilnikov, et al. v. City of Los Angeles). (The Committee may recess to Closed Session pursuant to Government Code 54956.9(d)(1), to confer with its legal counsel.) (21) 25­0261 City Attorney report relative to a request for closed session to discuss appropriations for outside counsel for assistance in the matter of Shapiro v. City of Los Angeles. (The Committee may recess to Closed Session pursuant to Government Code 54956.9(d)(1), to confer with its legal counsel.)  (The Committee may recess to Closed Session pursuant to Government Code 54956.9(d)(1), to confer with its legal counsel.) (21) 25­0261 City Attorney report relative to a request for closed session to discuss appropriations for outside counsel for assistance in the matter of Shapiro v. City of Los Angeles. (The Committee may recess to Closed Session pursuant to Government Code 54956.9(d)(1), to confer with its legal counsel.) (22) 23­0782 CD 4 The Committee may recess into closed session pursuant to California Government Code 54956.9(d)(2) and (e)(2) (Facts and circumstances related to a disaster ­ significant exposure to litigation related to the heavy rainstorms in January 2023 and impact on Merrywood Drive — Five potential cases.) (This matter is referred to the Public Works Committee and Budget and Finance Committee.) (23) 25­0226 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Cassandra Terhune v. Los Angeles Public Library, et al., Los Angeles Superior Court Case No. 23STCV18368. (This matter arises from an incident arising from the employment of a librarian at the Los Angeles Public Library in 2023.) (24) 25­0221 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled William Faulkner v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 21STCV23699. (This matter arises from a claim of racial discrimination, harassment and retaliation by the Plaintiff, a Los Angeles Police Department officer, against his former by his commanding officer.) (25) 25­0302 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Arman Belderian v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 22STCV03686. (This matter arises out of a trip and fall incident that occurred on May 28, 2021, on a sidewalk located at 942 South Muirfield Road, Los Angeles.) (26) 25­0303 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Leslie Conliffe v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 23STCV08882. (This matter arises from a trip and fall incident on April 20, 2023, on the sidewalk at the northeast corner of Cashio Street and Wooster Street, in Los Angeles, California.)  the case entitled Arman Belderian v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 22STCV03686. (This matter arises out of a trip and fall incident that occurred on May 28, 2021, on a sidewalk located at 942 South Muirfield Road, Los Angeles.) (26) 25­0303 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Leslie Conliffe v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 23STCV08882. (This matter arises from a trip and fall incident on April 20, 2023, on the sidewalk at the northeast corner of Cashio Street and Wooster Street, in Los Angeles, California.) (27) 25­0298 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Marshall Persinger v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 22STCV03686. (This matter arises out of a trip and fall incident that occurred on May 28, 2021, on a sidewalk located at 942 South Muirfield Road, Los Angeles.) (28) 25­0305 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Misty Stevenson v. Victor S. Kao, et al., Los Angeles Superior Court Case No. 22STCV31068. (This matter arises from a trip and fall incident on February 14, 2022, on a public sidewalk at Guthrie Avenue and South Crescent Heights Boulevard.) (29) 25­0306 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Deshawn Seward v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 19STCV11887. (This matter arises from a trip and fall incident that occurred on April 15, 2018, at 4547 August Street in the City of Los Angeles.) (30) 25­0309 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Evangelina Flormata Alcantara v. County of Los Angeles, et al., Los Angeles Superior Court Case No. 22STCV17426. (This matter arises from a trip and fall incident on January 25, 2022, on the sidewalk located at 6000 Van Nuys Boulevard, in Los Angeles, California.) (31) 25­0301 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Stephanie Acosta v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 21STCV36119. (This matter arises from a trip and fall accident on October 15, 2020, on the sidewalk located at 4750 Santa Monica Boulevard, in Los Angeles.)  the case entitled Evangelina Flormata Alcantara v. County of Los Angeles, et al., Los Angeles Superior Court Case No. 22STCV17426. (This matter arises from a trip and fall incident on January 25, 2022, on the sidewalk located at 6000 Van Nuys Boulevard, in Los Angeles, California.) (31) 25­0301 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Stephanie Acosta v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 21STCV36119. (This matter arises from a trip and fall accident on October 15, 2020, on the sidewalk located at 4750 Santa Monica Boulevard, in Los Angeles.) (32) 25­0300 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Francisco Hernandez Tello v. City of Los Angeles, Los Angeles Superior Court Case No. 22STCV31540. (This matter arises from a trip and fall incident on November 15, 2021, on the sidewalk near 11111 San Fernando Boulevard, Pacoima.) (33) 25­0299 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Jane Doe v. Juan Carlos Ramirez, et al., Los Angeles Superior Court Case No. 21STCV27887. (This matter arises from allegations that the City’s negligence resulted in the sexual assault of Plaintiff between 2002 and 2003 at the Lou Costello Park Recreation Center.) (34) 25­0224 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Korey Wynne, et al. v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 18STCV09139. (This matter arises from an incident involving members of the Los Angeles Police Department on August 10, 2016, in Los Angeles, California.) (35) 25­0308 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled David Angeles Guzman v. City of Los Angeles, Los Angeles Superior Court Case No. 23STCV12668. (This matter arises from the June 30, 2021, incident in which the Los Angeles Police Department Bomb Squad detonated explosive material.) (36) 25­0307 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Lilia Rodriguez Martinez v. City of Los Angeles, Los Angeles Superior Court Case No. 23STCV15511. (This matter arises from a June 30, 2021 incident, where the Los Angeles Police Department  the case entitled David Angeles Guzman v. City of Los Angeles, Los Angeles Superior Court Case No. 23STCV12668. (This matter arises from the June 30, 2021, incident in which the Los Angeles Police Department Bomb Squad detonated explosive material.) (36) 25­0307 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Lilia Rodriguez Martinez v. City of Los Angeles, Los Angeles Superior Court Case No. 23STCV15511. (This matter arises from a June 30, 2021 incident, where the Los Angeles Police Department detonated illegal fireworks on the 700 block of East 27th Street, in Los Angeles.) (37) 25­0304 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Maria Bucio v. City of Los Angeles, Los Angeles Superior Court Case No. 23STCV12477. (This matter arises from the June 30, 2021, incident in which the Los Angeles Police Department Bomb Squad detonated explosive material.) (38) 25­0270 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Time Warner Cable Information Services (CA) LLC v. City of Los Angeles, Los Angeles Superior Court Case No. 23STCV30988. (This case arises from a communication users tax payment.) (39) 25­0318 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Laura Beltran Martinez, et al. v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 23STCV15108. (This matter arises from the June 30, 2021, incident in which the Los Angeles Police Department Bomb Squad detonated explosive material.) (40) 25­0317 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Bruce Watts, et al. v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 23STCV06472. (This matter arises from a July 14, 2022, incident involving claims of professional negligence against members of the Los Angeles Fire Department.) (41) 25­0311 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Jane Does, et al. v. City of Los Angeles, Los Angeles Superior Court Case No. 23STCV21284 (Lead) Consolidated with Los Angeles Superior Court Case Nos. 23STCV29551 and 23STCV21995. (This case concerns a lawsuit regarding the City attempting to recover  the case entitled Bruce Watts, et al. v. City of Los Angeles, et al., Los Angeles Superior Court Case No. 23STCV06472. (This matter arises from a July 14, 2022, incident involving claims of professional negligence against members of the Los Angeles Fire Department.) (41) 25­0311 The Committee may recess to Closed Session, pursuant to Government Code Section No. 54956.9(d)(1), to confer with its legal counsel relative to the case entitled Jane Does, et al. v. City of Los Angeles, Los Angeles Superior Court Case No. 23STCV21284 (Lead) Consolidated with Los Angeles Superior Court Case Nos. 23STCV29551 and 23STCV21995. (This case concerns a lawsuit regarding the City attempting to recover records inadvertently produced pursuant to the California Public Records Act.) SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.