Government Operations Committee
Regular MeetingLos Angeles, CA · June 13, 2023
Minutes
Please Note Public Comment Will Be Taken InPerson Only.
JOURNAL – GOVERNMENT OPERATIONS COMMITTEE
TUESDAY, JUNE 13, 2023 2:00 PM
ROOM 401, CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER MARQUEECE HARRISDAWSON, CHAIR
COUNCILMEMBER EUNISSES HERNANDEZ
COUNCILMEMBER HEATHER HUTT
(Mandy Morales Legislative Assistant (213) 9781057 or mandy.morales@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
The Committee will take public comment from members of the public inperson only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 221061
CD 1 Municipal Facilities Committee (MFC) report relative to authorizing the
Department of General Services (GSD) to execute a nonprofit lease
agreement with California Children’s Academy, to provide licensed child
care services for low income families at 2661 Pasadena Avenue.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE JULY 3, 2023
(LAST DAY FOR COUNCIL ACTION JUNE 30, 2023)
agreement with California Children’s Academy, to provide licensed child
care services for low income families at 2661 Pasadena Avenue.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE JULY 3, 2023
(LAST DAY FOR COUNCIL ACTION JUNE 30, 2023)
APPROVED Municipal Facilities Committee report dated May 4, 2023 (2) Yes; (0) No;
Absent: HarrisDawson
(2) 220091
CD 1 MFC report relative to authorizing the GSD to negotiate and execute a non
profit lease agreement with California Children's Academy, to provide child
care services to low income families at 24182422 Manitou Avenue.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Municipal Facilities Committee report dated April 19, 2023 (2) Yes; (0) No;
Absent: HarrisDawson
(3) 001497S2
CD 15 MFC report relative to authorizing the GSD to negotiate and execute a non
profit lease agreement with the Boys and Girls Club of the Los Angeles
Harbor for the Cityowned property located at 802 West Gardena
Boulevard.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE JULY 3, 2023
(LAST DAY FOR COUNCIL ACTION JUNE 30, 2023)
APPROVED Municipal Facilities Committee report dated May 4, 2023 (2) Yes; (0) No;
Absent: HarrisDawson
(4) 230604
CD 14 MFC report relative to authorizing the GSD to negotiate and execute a new
Lease Agreement with Gregg Williams, Receiver for Maguire Properties
555 West Fifth, LLC, for office space located at 555 West 5th Street, to
relocate five City departments currently occupying space at 1200 West 7th
Street (Garland Building).
Fiscal Impact Statement: Yes
APPROVED Municipal Facilities Committee report dated May 4, 2023 (2) Yes; (0) No;
Absent: HarrisDawson
(4) 230604
CD 14 MFC report relative to authorizing the GSD to negotiate and execute a new
Lease Agreement with Gregg Williams, Receiver for Maguire Properties
555 West Fifth, LLC, for office space located at 555 West 5th Street, to
relocate five City departments currently occupying space at 1200 West 7th
Street (Garland Building).
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Municipal Facilities Committee report dated June 8, 2023 AS AMENDED
(2) Yes; (0) No; Absent: HarrisDawson; Amended
(5) 230606
CD 5 MFC report relative to authorizing the GSD to negotiate and execute a
Lease Agreement with Amherst Tower, LLC, for office space located at
5416 Wilshire Boulevard, for Council District Five.
Fiscal Impact Statement: Yes
APPROVED Municipal Facilities Committee report dated June 8, 2023 (2) Yes; (0) No;
Absent: HarrisDawson
(6) 230605
CD 1 MFC report relative to authorizing the GSD to negotiate and execute a
Lease Agreement with Rancho Gomez Investments, LLC, for office space
located at 1137 West 6th Street, for Council District One.
Fiscal Impact Statement: Yes
APPROVED Municipal Facilities Committee report dated June 8, 2023 (2) Yes; (0) No;
Absent: HarrisDawson
(7) 111864S2
CD 12 MFC report relative to authorizing the GSD to negotiate and execute a
Lease Agreement Amendment to Contract C119872 with Atlas V
Chatsworth, for a Council District Twelve field office located at 9207
Oakdale Drive.
APPROVED Municipal Facilities Committee report dated June 8, 2023 (2) Yes; (0) No;
Absent: HarrisDawson
(8) 230595
CD 8 Motion (HarrisDawson – Park) relative to determining the billboard located
at 4444 Crenshaw Boulevard, owned by Outfront Media (successor to
CBS Outdoor LLC), cannot lawfully remain anywhere on the subject
property due to the Crenshaw/LAX Transit Corridor Project, and related
matters.
Chatsworth, for a Council District Twelve field office located at 9207
Oakdale Drive.
APPROVED Municipal Facilities Committee report dated June 8, 2023 (2) Yes; (0) No;
Absent: HarrisDawson
(8) 230595
CD 8 Motion (HarrisDawson – Park) relative to determining the billboard located
at 4444 Crenshaw Boulevard, owned by Outfront Media (successor to
CBS Outdoor LLC), cannot lawfully remain anywhere on the subject
property due to the Crenshaw/LAX Transit Corridor Project, and related
matters.
Community Impact Statement: None submitted
APPROVED Motion (HarrisDawson – Park) (2) Yes; (0) No; Absent: HarrisDawson
(9) 150190S4
CD 15 Motion (McOsker – Raman) relative to directing the GSD, with the
assistance of the City Attorney, to negotiate a nocost lease with the Office
of Assemblymember Mike Gipson for Room 530B in the Cityowned San
Pedro Municipal Building, located at 638 South Beacon Street, San Pedro,
CA 90731.
Community Impact Statement: None submitted
APPROVED Motion (McOsker – Raman) (2) Yes; (0) No; Absent: HarrisDawson
(10) 221569
CD 1 Information Technology Agency (ITA) report relative to the status of all 311
open cases in Council District One.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
APPROVED Information Technology Agency report dated April 19, 2023 AS
AMENDED (3) Yes; (0) No; Amended as detailed in Committee Report
(11) 200313S15
ITA report relative to the status of Phases 1 and 2 of the Human Resources
Payroll Project.
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance, and Innovation Committees)
CONCURRED WITH THE PERSONNEL, AUDITS, AND HIRING COMMITTEE TO NOTE
AND FILE the Information Technology Agency report dated April 11, 2023
(3) Yes; (0) No
(12) 200313S18
City Administrative Officer (CAO) report relative to the April 2023 Human
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance, and Innovation Committees)
CONCURRED WITH THE PERSONNEL, AUDITS, AND HIRING COMMITTEE TO NOTE
AND FILE the Information Technology Agency report dated April 11, 2023
(3) Yes; (0) No
(12) 200313S18
City Administrative Officer (CAO) report relative to the April 2023 Human
Resources and Payroll Project Quality Assurance report from Gartner, Inc.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance and Innovation Committees)
NOTE AND FILE the City Administrative Officer report dated May 16, 2023
(3) Yes; (0) No
(13) 220569
CAO report relative to authorizing the ITA to execute Amendment No. 1 to
Agreement (Contract No. C140519) with 3D1, Inc., for maintenance and
support of the Citywide MyLA311 Customer Relationship Management
System.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE JULY 14, 2023
(LAST DAY FOR COUNCIL ACTION JULY 5, 2023)
APPROVED City Administrative Officer report dated April 7, 2023 (3) Yes; (0) No
(14) 220847S4
CAO report relative to the 202223 Fifth Construction Projects Report.
Fiscal Impact Statement: Yes
(Budget, Finance and Innovation Committee waived consideration
of the above matter)
APPROVED City Administrative Officer report dated May 18, 2023 (3) Yes; (0) No
APPROVED City Administrative Officer report dated April 7, 2023 (3) Yes; (0) No
(14) 220847S4
CAO report relative to the 202223 Fifth Construction Projects Report.
Fiscal Impact Statement: Yes
(Budget, Finance and Innovation Committee waived consideration
of the above matter)
APPROVED City Administrative Officer report dated May 18, 2023 (3) Yes; (0) No
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.
Agenda
Please Note Public Comment Will Be Taken InPerson Only.
GOVERNMENT OPERATIONS COMMITTEE
TUESDAY, JUNE 13, 2023 2:00 PM
ROOM 401, CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER MARQUEECE HARRISDAWSON, CHAIR
COUNCILMEMBER EUNISSES HERNANDEZ
COUNCILMEMBER HEATHER HUTT
(Mandy Morales Legislative Assistant (213) 9781057 or mandy.morales@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
The Committee will take public comment from members of the public inperson only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 221061
CD 1 Municipal Facilities Committee (MFC) report relative to authorizing the
Department of General Services (GSD) to execute a nonprofit lease
agreement with California Children’s Academy, to provide licensed child
care services for low income families at 2661 Pasadena Avenue.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE JULY 3, 2023
(LAST DAY FOR COUNCIL ACTION JUNE 30, 2023)
agreement with California Children’s Academy, to provide licensed child
care services for low income families at 2661 Pasadena Avenue.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE JULY 3, 2023
(LAST DAY FOR COUNCIL ACTION JUNE 30, 2023)
(2) 220091
CD 1 MFC report relative to authorizing the GSD to negotiate and execute a non
profit lease agreement with California Children's Academy, to provide child
care services to low income families at 24182422 Manitou Avenue.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE JUNE 19, 2023
(LAST DAY FOR COUNCIL ACTION JUNE 16, 2023)
(3) 001497S2
CD 15 MFC report relative to authorizing the GSD to negotiate and execute a non
profit lease agreement with the Boys and Girls Club of the Los Angeles
Harbor for the Cityowned property located at 802 West Gardena
Boulevard.
Fiscal Impact Statement: Yes
TIME LIMIT FILE JULY 3, 2023
(LAST DAY FOR COUNCIL ACTION JUNE 30, 2023)
(4) 230604
CD 14 MFC report relative to authorizing the GSD to negotiate and execute a new
Lease Agreement with Gregg Williams, Receiver for Maguire Properties
555 West Fifth, LLC, for office space located at 555 West 5th Street, to
relocate five City departments currently occupying space at 1200 West 7th
Street (Garland Building).
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
(4) 230604
CD 14 MFC report relative to authorizing the GSD to negotiate and execute a new
Lease Agreement with Gregg Williams, Receiver for Maguire Properties
555 West Fifth, LLC, for office space located at 555 West 5th Street, to
relocate five City departments currently occupying space at 1200 West 7th
Street (Garland Building).
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE AUGUST 7, 2023
(LAST DAY FOR COUNCIL ACTION AUGUST 4, 2023)
(5) 230606
CD 5 MFC report relative to authorizing the GSD to negotiate and execute a
Lease Agreement with Amherst Tower, LLC, for office space located at
5416 Wilshire Boulevard, for Council District Five.
Fiscal Impact Statement: Yes
TIME LIMIT FILE AUGUST 7, 2023
(LAST DAY FOR COUNCIL ACTION AUGUST 4, 2023)
(6) 230605
CD 1 MFC report relative to authorizing the GSD to negotiate and execute a
Lease Agreement with Rancho Gomez Investments, LLC, for office space
located at 1137 West 6th Street, for Council District One.
Fiscal Impact Statement: Yes
TIME LIMIT FILE AUGUST 7, 2023
(LAST DAY FOR COUNCIL ACTION AUGUST 4, 2023)
(7) 111864S2
CD 12 MFC report relative to authorizing the GSD to negotiate and execute a
Lease Agreement Amendment to Contract C119872 with Atlas V
Chatsworth, for a Council District Twelve field office located at 9207
Oakdale Drive.
TIME LIMIT FILE AUGUST 7, 2023
(LAST DAY FOR COUNCIL ACTION AUGUST 4, 2023)
(7) 111864S2
CD 12 MFC report relative to authorizing the GSD to negotiate and execute a
Lease Agreement Amendment to Contract C119872 with Atlas V
Chatsworth, for a Council District Twelve field office located at 9207
Oakdale Drive.
TIME LIMIT FILE AUGUST 7, 2023
(LAST DAY FOR COUNCIL ACTION AUGUST 4, 2023)
(8) 230595
CD 8 Motion (HarrisDawson – Park) relative to determining the billboard located
at 4444 Crenshaw Boulevard, owned by Outfront Media (successor to
CBS Outdoor LLC), cannot lawfully remain anywhere on the subject
property due to the Crenshaw/LAX Transit Corridor Project, and related
matters.
Community Impact Statement: None submitted
(9) 150190S4
CD 15 Motion (McOsker – Raman) relative to directing the GSD, with the
assistance of the City Attorney, to negotiate a nocost lease with the Office
of Assemblymember Mike Gipson for Room 530B in the Cityowned San
Pedro Municipal Building, located at 638 South Beacon Street, San Pedro,
CA 90731.
Community Impact Statement: None submitted
(10) 221569
CD 1 Information Technology Agency (ITA) report relative to the status of all 311
open cases in Council District One.
Fiscal Impact Statement: Yes
(11) 200313S15
ITA report relative to the status of Phases 1 and 2 of the Human Resources
Payroll Project.
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance, and Innovation Committees)
(12) 200313S18
City Administrative Officer (CAO) report relative to the April 2023 Human
Resources and Payroll Project Quality Assurance report from Gartner, Inc.
Payroll Project.
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance, and Innovation Committees)
(12) 200313S18
City Administrative Officer (CAO) report relative to the April 2023 Human
Resources and Payroll Project Quality Assurance report from Gartner, Inc.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance and Innovation Committees)
(13) 220569
CAO report relative to authorizing the ITA to execute Amendment No. 1 to
Agreement (Contract No. C140519) with 3D1, Inc., for maintenance and
support of the Citywide MyLA311 Customer Relationship Management
System.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted
TIME LIMIT FILE JULY 14, 2023
(LAST DAY FOR COUNCIL ACTION JULY 5, 2023)
(14) 220847S4
CAO report relative to the 202223 Fifth Construction Projects Report.
Fiscal Impact Statement: Yes
(Referred to the Budget, Finance and Innovation Committee and
Government Operations Committees)
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
Fiscal Impact Statement: Yes
(Referred to the Budget, Finance and Innovation Committee and
Government Operations Committees)
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.