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Government Operations Committee

Regular Meeting

Los Angeles, CA · June 13, 2023

AgendaMinutes

Minutes

Please Note Public Comment Will Be Taken In­Person Only. JOURNAL – GOVERNMENT OPERATIONS COMMITTEE TUESDAY, JUNE 13, 2023 ­ 2:00 PM ROOM 401, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER MARQUEECE HARRIS­DAWSON, CHAIR COUNCILMEMBER EUNISSES HERNANDEZ COUNCILMEMBER HEATHER HUTT (Mandy Morales ­ Legislative Assistant ­ (213) 978­1057 or mandy.morales@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. The Committee will take public comment from members of the public in­person only; there will be no public comment by teleconference. Additional information regarding Committee procedures provided at the end of this agenda. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 22­1061 CD 1 Municipal Facilities Committee (MFC) report relative to authorizing the Department of General Services (GSD) to execute a non­profit lease agreement with California Children’s Academy, to provide licensed child care services for low income families at 2661 Pasadena Avenue. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ JULY 3, 2023 (LAST DAY FOR COUNCIL ACTION ­ JUNE 30, 2023) agreement with California Children’s Academy, to provide licensed child care services for low income families at 2661 Pasadena Avenue. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ JULY 3, 2023 (LAST DAY FOR COUNCIL ACTION ­ JUNE 30, 2023) APPROVED Municipal Facilities Committee report dated May 4, 2023 (2) Yes; (0) No; Absent: Harris­Dawson (2) 22­0091 CD 1 MFC report relative to authorizing the GSD to negotiate and execute a non­ profit lease agreement with California Children's Academy, to provide child care services to low income families at 2418­2422 Manitou Avenue. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Municipal Facilities Committee report dated April 19, 2023 (2) Yes; (0) No; Absent: Harris­Dawson (3) 00­1497­S2 CD 15 MFC report relative to authorizing the GSD to negotiate and execute a non­ profit lease agreement with the Boys and Girls Club of the Los Angeles Harbor for the City­owned property located at 802 West Gardena Boulevard. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ JULY 3, 2023 (LAST DAY FOR COUNCIL ACTION ­ JUNE 30, 2023) APPROVED Municipal Facilities Committee report dated May 4, 2023 (2) Yes; (0) No; Absent: Harris­Dawson (4) 23­0604 CD 14 MFC report relative to authorizing the GSD to negotiate and execute a new Lease Agreement with Gregg Williams, Receiver for Maguire Properties­ 555 West Fifth, LLC, for office space located at 555 West 5th Street, to relocate five City departments currently occupying space at 1200 West 7th Street (Garland Building). Fiscal Impact Statement: Yes APPROVED Municipal Facilities Committee report dated May 4, 2023 (2) Yes; (0) No; Absent: Harris­Dawson (4) 23­0604 CD 14 MFC report relative to authorizing the GSD to negotiate and execute a new Lease Agreement with Gregg Williams, Receiver for Maguire Properties­ 555 West Fifth, LLC, for office space located at 555 West 5th Street, to relocate five City departments currently occupying space at 1200 West 7th Street (Garland Building). Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Municipal Facilities Committee report dated June 8, 2023 AS AMENDED (2) Yes; (0) No; Absent: Harris­Dawson; Amended (5) 23­0606 CD 5 MFC report relative to authorizing the GSD to negotiate and execute a Lease Agreement with Amherst Tower, LLC, for office space located at 5416 Wilshire Boulevard, for Council District Five. Fiscal Impact Statement: Yes APPROVED Municipal Facilities Committee report dated June 8, 2023 (2) Yes; (0) No; Absent: Harris­Dawson (6) 23­0605 CD 1 MFC report relative to authorizing the GSD to negotiate and execute a Lease Agreement with Rancho Gomez Investments, LLC, for office space located at 1137 West 6th Street, for Council District One. Fiscal Impact Statement: Yes APPROVED Municipal Facilities Committee report dated June 8, 2023 (2) Yes; (0) No; Absent: Harris­Dawson (7) 11­1864­S2 CD 12 MFC report relative to authorizing the GSD to negotiate and execute a Lease Agreement Amendment to Contract C­119872 with Atlas V Chatsworth, for a Council District Twelve field office located at 9207 Oakdale Drive. APPROVED Municipal Facilities Committee report dated June 8, 2023 (2) Yes; (0) No; Absent: Harris­Dawson (8) 23­0595 CD 8 Motion (Harris­Dawson – Park) relative to determining the billboard located at 4444 Crenshaw Boulevard, owned by Outfront Media (successor to CBS Outdoor LLC), cannot lawfully remain anywhere on the subject property due to the Crenshaw/LAX Transit Corridor Project, and related matters. Chatsworth, for a Council District Twelve field office located at 9207 Oakdale Drive. APPROVED Municipal Facilities Committee report dated June 8, 2023 (2) Yes; (0) No; Absent: Harris­Dawson (8) 23­0595 CD 8 Motion (Harris­Dawson – Park) relative to determining the billboard located at 4444 Crenshaw Boulevard, owned by Outfront Media (successor to CBS Outdoor LLC), cannot lawfully remain anywhere on the subject property due to the Crenshaw/LAX Transit Corridor Project, and related matters. Community Impact Statement: None submitted APPROVED Motion (Harris­Dawson – Park) ​ (2) Yes; (0) No; Absent: Harris­Dawson (9) 15­0190­S4 CD 15 Motion (McOsker – Raman) relative to directing the GSD, with the assistance of the City Attorney, to negotiate a no­cost lease with the Office of Assemblymember Mike Gipson for Room 530B in the City­owned San Pedro Municipal Building, located at 638 South Beacon Street, San Pedro, CA 90731. Community Impact Statement: None submitted APPROVED Motion (McOsker – Raman) ​ (2) Yes; (0) No; Absent: Harris­Dawson (10) 22­1569 CD 1 Information Technology Agency (ITA) report relative to the status of all 311 open cases in Council District One. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Information Technology Agency report dated April 19, 2023 AS AMENDED (3) Yes; (0) No; Amended as detailed in Committee Report (11) 20­0313­S15 ITA report relative to the status of Phases 1 and 2 of the Human Resources Payroll Project. Community Impact Statement: None submitted. (Referred to the Personnel, Audits, and Hiring, Government Operations, and Budget, Finance, and Innovation Committees) CONCURRED WITH THE PERSONNEL, AUDITS, AND HIRING COMMITTEE TO NOTE AND FILE the Information Technology Agency report dated April 11, 2023 ​­ (3) Yes; (0) No (12) 20­0313­S18 City Administrative Officer (CAO) report relative to the April 2023 Human Community Impact Statement: None submitted. (Referred to the Personnel, Audits, and Hiring, Government Operations, and Budget, Finance, and Innovation Committees) CONCURRED WITH THE PERSONNEL, AUDITS, AND HIRING COMMITTEE TO NOTE AND FILE the Information Technology Agency report dated April 11, 2023 ​­ (3) Yes; (0) No (12) 20­0313­S18 City Administrative Officer (CAO) report relative to the April 2023 Human Resources and Payroll Project Quality Assurance report from Gartner, Inc. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (Referred to the Personnel, Audits, and Hiring, Government Operations, and Budget, Finance and Innovation Committees) NOTE AND FILE the City Administrative Officer report dated May 16, 2023 ​­ (3) Yes; (0) No (13) 22­0569 CAO report relative to authorizing the ITA to execute Amendment No. 1 to Agreement (Contract No. C­140519) with 3D1, Inc., for maintenance and support of the Citywide MyLA311 Customer Relationship Management System. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ JULY 14, 2023 (LAST DAY FOR COUNCIL ACTION ­ JULY 5, 2023) APPROVED City Administrative Officer report dated April 7, 20​23 (3) Yes; (0) No (14) 22­0847­S4 CAO report relative to the 2022­23 Fifth Construction Projects Report. Fiscal Impact Statement: Yes (Budget, Finance and Innovation Committee waived consideration of the above matter) APPROVED City Administrative Officer report dated May 18, 2023 (3) Yes; (0) No APPROVED City Administrative Officer report dated April 7, 20​23 (3) Yes; (0) No (14) 22­0847­S4 CAO report relative to the 2022­23 Fifth Construction Projects Report. Fiscal Impact Statement: Yes (Budget, Finance and Innovation Committee waived consideration of the above matter) APPROVED City Administrative Officer report dated May 18, 2023 (3) Yes; (0) No SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.

Agenda

Please Note Public Comment Will Be Taken In­Person Only. GOVERNMENT OPERATIONS COMMITTEE TUESDAY, JUNE 13, 2023 ­ 2:00 PM ROOM 401, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER MARQUEECE HARRIS­DAWSON, CHAIR COUNCILMEMBER EUNISSES HERNANDEZ COUNCILMEMBER HEATHER HUTT (Mandy Morales ­ Legislative Assistant ­ (213) 978­1057 or mandy.morales@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. The Committee will take public comment from members of the public in­person only; there will be no public comment by teleconference. Additional information regarding Committee procedures provided at the end of this agenda. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 22­1061 CD 1 Municipal Facilities Committee (MFC) report relative to authorizing the Department of General Services (GSD) to execute a non­profit lease agreement with California Children’s Academy, to provide licensed child care services for low income families at 2661 Pasadena Avenue. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ JULY 3, 2023 (LAST DAY FOR COUNCIL ACTION ­ JUNE 30, 2023) agreement with California Children’s Academy, to provide licensed child care services for low income families at 2661 Pasadena Avenue. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ JULY 3, 2023 (LAST DAY FOR COUNCIL ACTION ­ JUNE 30, 2023) (2) 22­0091 CD 1 MFC report relative to authorizing the GSD to negotiate and execute a non­ profit lease agreement with California Children's Academy, to provide child care services to low income families at 2418­2422 Manitou Avenue. Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ JUNE 19, 2023 (LAST DAY FOR COUNCIL ACTION ­ JUNE 16, 2023) (3) 00­1497­S2 CD 15 MFC report relative to authorizing the GSD to negotiate and execute a non­ profit lease agreement with the Boys and Girls Club of the Los Angeles Harbor for the City­owned property located at 802 West Gardena Boulevard. Fiscal Impact Statement: Yes TIME LIMIT FILE ­ JULY 3, 2023 (LAST DAY FOR COUNCIL ACTION ­ JUNE 30, 2023) (4) 23­0604 CD 14 MFC report relative to authorizing the GSD to negotiate and execute a new Lease Agreement with Gregg Williams, Receiver for Maguire Properties­ 555 West Fifth, LLC, for office space located at 555 West 5th Street, to relocate five City departments currently occupying space at 1200 West 7th Street (Garland Building). Fiscal Impact Statement: Yes Community Impact Statement: None submitted (4) 23­0604 CD 14 MFC report relative to authorizing the GSD to negotiate and execute a new Lease Agreement with Gregg Williams, Receiver for Maguire Properties­ 555 West Fifth, LLC, for office space located at 555 West 5th Street, to relocate five City departments currently occupying space at 1200 West 7th Street (Garland Building). Fiscal Impact Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ AUGUST 7, 2023 (LAST DAY FOR COUNCIL ACTION ­ AUGUST 4, 2023) (5) 23­0606 CD 5 MFC report relative to authorizing the GSD to negotiate and execute a Lease Agreement with Amherst Tower, LLC, for office space located at 5416 Wilshire Boulevard, for Council District Five. Fiscal Impact Statement: Yes TIME LIMIT FILE ­ AUGUST 7, 2023 (LAST DAY FOR COUNCIL ACTION ­ AUGUST 4, 2023) (6) 23­0605 CD 1 MFC report relative to authorizing the GSD to negotiate and execute a Lease Agreement with Rancho Gomez Investments, LLC, for office space located at 1137 West 6th Street, for Council District One. Fiscal Impact Statement: Yes TIME LIMIT FILE ­ AUGUST 7, 2023 (LAST DAY FOR COUNCIL ACTION ­ AUGUST 4, 2023) (7) 11­1864­S2 CD 12 MFC report relative to authorizing the GSD to negotiate and execute a Lease Agreement Amendment to Contract C­119872 with Atlas V Chatsworth, for a Council District Twelve field office located at 9207 Oakdale Drive. TIME LIMIT FILE ­ AUGUST 7, 2023 (LAST DAY FOR COUNCIL ACTION ­ AUGUST 4, 2023) (7) 11­1864­S2 CD 12 MFC report relative to authorizing the GSD to negotiate and execute a Lease Agreement Amendment to Contract C­119872 with Atlas V Chatsworth, for a Council District Twelve field office located at 9207 Oakdale Drive. TIME LIMIT FILE ­ AUGUST 7, 2023 (LAST DAY FOR COUNCIL ACTION ­ AUGUST 4, 2023) (8) 23­0595 CD 8 Motion (Harris­Dawson – Park) relative to determining the billboard located at 4444 Crenshaw Boulevard, owned by Outfront Media (successor to CBS Outdoor LLC), cannot lawfully remain anywhere on the subject property due to the Crenshaw/LAX Transit Corridor Project, and related matters. Community Impact Statement: None submitted (9) 15­0190­S4 CD 15 Motion (McOsker – Raman) relative to directing the GSD, with the assistance of the City Attorney, to negotiate a no­cost lease with the Office of Assemblymember Mike Gipson for Room 530B in the City­owned San Pedro Municipal Building, located at 638 South Beacon Street, San Pedro, CA 90731. Community Impact Statement: None submitted (10) 22­1569 CD 1 Information Technology Agency (ITA) report relative to the status of all 311 open cases in Council District One. Fiscal Impact Statement: Yes (11) 20­0313­S15 ITA report relative to the status of Phases 1 and 2 of the Human Resources Payroll Project. Community Impact Statement: None submitted. (Referred to the Personnel, Audits, and Hiring, Government Operations, and Budget, Finance, and Innovation Committees) (12) 20­0313­S18 City Administrative Officer (CAO) report relative to the April 2023 Human Resources and Payroll Project Quality Assurance report from Gartner, Inc. Payroll Project. Community Impact Statement: None submitted. (Referred to the Personnel, Audits, and Hiring, Government Operations, and Budget, Finance, and Innovation Committees) (12) 20­0313­S18 City Administrative Officer (CAO) report relative to the April 2023 Human Resources and Payroll Project Quality Assurance report from Gartner, Inc. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (Referred to the Personnel, Audits, and Hiring, Government Operations, and Budget, Finance and Innovation Committees) (13) 22­0569 CAO report relative to authorizing the ITA to execute Amendment No. 1 to Agreement (Contract No. C­140519) with 3D1, Inc., for maintenance and support of the Citywide MyLA311 Customer Relationship Management System. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ JULY 14, 2023 (LAST DAY FOR COUNCIL ACTION ­ JULY 5, 2023) (14) 22­0847­S4 CAO report relative to the 2022­23 Fifth Construction Projects Report. Fiscal Impact Statement: Yes (Referred to the Budget, Finance and Innovation Committee and Government Operations Committees) SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. Fiscal Impact Statement: Yes (Referred to the Budget, Finance and Innovation Committee and Government Operations Committees) SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.