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Housing and Homelessness

Regular Meeting

Los Angeles, CA · February 21, 2024

AgendaMinutes

Minutes

Please Note Public Comment Will Be Taken In­Person Only. JOURNAL – HOUSING AND HOMELESSNESS COMMITTEE WEDNESDAY, FEBRUARY 21, 2024 ­ 2:30 PM JOHN FERRARO COUNCIL CHAMBER ROOM 340, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER NITHYA RAMAN, CHAIR COUNCILMEMBER BOB BLUMENFIELD COUNCILMEMBER MARQUEECE HARRIS­DAWSON COUNCILMEMBER MONICA RODRIGUEZ COUNCILMEMBER JOHN S. LEE (Luigi Verano – Legislative Assistant – (213) 978­1082 or Clerk.HousingandHomelessness@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. The Committee will take public comment from members of the public in­person only; there will be no public comment by teleconference. Additional information regarding Committee procedures provided at the end of this agenda. Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) DISCUSSION ITEM ONLY Verbal update from the Mayor, the Los Angeles Homeless Services Authority, the Housing Authority of the City of Los Angeles and other needed Departments on the LA Grand Hotel demobilization plan that ensures all residents continue on their housing solution path. NO ACTION TAKEN ITEM(S) (1) DISCUSSION ITEM ONLY Verbal update from the Mayor, the Los Angeles Homeless Services Authority, the Housing Authority of the City of Los Angeles and other needed Departments on the LA Grand Hotel demobilization plan that ensures all residents continue on their housing solution path. NO ACTION TAKEN (2) DISCUSSION ITEM ONLY Verbal update from the Housing Authority of the City of Los Angeles regarding progress on Emergency Housing Voucher lease­ups. NO ACTION TAKEN (3) DISCUSSION ITEM ONLY Verbal update from the City Administrative Officer and the Chief Legislative Analyst regarding recent California State funding for homelessness, actual expenditures on homelessness by the City in Fiscal Year 2023­24 and the City's planned and committed homelessness investments. NO ACTION TAKEN (4) 23­0890­S1 Motion (Rodriguez – Raman) relative to developing a program evaluation framework in connection with existing and future homeless program contracts. Community Impact Statement: None submitted APPROVED Motion (Rodriguez – Raman) – (5) Yes (5) 24­0115 Motion (McOsker – Blumenfield) relative to the maintenance and operation of recreational facilities located at Housing Authority of the City of Los Angeles sites citywide. Community Impact Statement: None submitted APPROVED Motion (McOsker – Blumenfield) – (5) Yes (6) 19­0685­S2 CDs 8 & 9 Motion (Raman – Soto­Martinez) and Resolution relative to an amendment to the SB2/Permanent Local Housing Allocation Plan Program and funding allocation changes for the Central Avenue Apartments and The Carlton projects. (Housing and Homelessness Committee approved this item as amended on February 21, 2024) Community Impact Statement: None submitted APPROVED Motion (McOsker – Blumenfield) – (5) Yes (6) 19­0685­S2 CDs 8 & 9 Motion (Raman – Soto­Martinez) and Resolution relative to an amendment to the SB2/Permanent Local Housing Allocation Plan Program and funding allocation changes for the Central Avenue Apartments and The Carlton projects. (Housing and Homelessness Committee approved this item as amended on February 21, 2024) Community Impact Statement: None submitted APPROVED Motion (Raman – Soto­Martinez) AS AMENDED – (5) Yes (7) 24­0092 Motion (Rodriguez – Blumenfield) relative to litigation related to homelessness. Community Impact Statement: None submitted APPROVED Motion (Rodriguez – Blumenfield) – (5) Yes (8) 23­1022­S1 Motion (Rodriguez – Blumenfield) relative to the LA Alliance for Human Rights case. Community Impact Statement: None submitted APPROVED Motion (Rodriguez – Blumenfield) – (5) Yes (9) 23­1381 CONTINUED FROM FEBRUARY 7, 2024 Motion (Yaroslavsky – McOsker) relative to the City’s affordable and supportive housing pipelines in need of Project Based Vouchers (PBVs); subsidies to offset PBV shortfalls; and affirming the City’s support for increasing the federal cap on PBV utilization. Community Impact Statement: None submitted APPROVED Motion (Yaroslavsky – McOsker) AS AMENDED – (5) Yes (10) 20­1524­S7 City Administrative Officer report and Motion (Raman – Blumenfield) relative to the regionally coordinated Homeless Action Plan and Funding Plan as part of the Homeless Housing, Assistance and Prevention Round 5 (HHAP­5) application; Memorandum of Understanding in connection with the HHAP­5 application; and related matters. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted City Administrative Officer report and Motion (Raman – Blumenfield) relative to the regionally coordinated Homeless Action Plan and Funding Plan as part of the Homeless Housing, Assistance and Prevention Round 5 (HHAP­5) application; Memorandum of Understanding in connection with the HHAP­5 application; and related matters. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted APPROVED City Administrative Officer report dated February 15, 2024 AS AMENDED; APPROVED Motion (Raman – Blumenfield) – (5) Yes (11) 20­0841­S42 CD 14 Municipal Facilities Committee report relative to a lease agreement with Volunteers of America Los Angeles for the operation of a Tiny Home Village located at 850 North Mission Road in Council District 14. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Municipal Facilities Committee report dated February 7, 2024 – (5) Yes (12) 20­0841­S43 CD 2 Municipal Facilities Committee report relative to a lease amendment between the City and Hope the Mission for a Department of Recreation and Parks controlled property located at 11430 and 11466 Chandler Boulevard in Council District 2 for the operation of a Tiny Home Village interim housing facility. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Municipal Facilities Committee report dated February 16, 2024 – (5) Yes (13) 18­0750 CD 9 Municipal Facilities Committee report relative to a lease amendment between the County of Los Angeles and the City for the property located at 2817 Hope Street in Council District 9; and sublease amendment with Volunteers of America Los Angeles as the operator of the A Bridge Home interim housing facility. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Municipal Facilities Committee report dated February 16, 2024 – (5) Yes (14) 21­0241 between the County of Los Angeles and the City for the property located at 2817 Hope Street in Council District 9; and sublease amendment with Volunteers of America Los Angeles as the operator of the A Bridge Home interim housing facility. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Municipal Facilities Committee report dated February 16, 2024 – (5) Yes (14) 21­0241 CD 13 City Administrative Officer and Los Angeles Housing Department reports and Resolutions relative to issuing supplemental tax­exempt multifamily conduit revenue notes in an amount up to $2,845,000 and supplemental taxable multifamily conduit revenue notes in an amount up to $5,464,324; and executing related financing documents for the Santa Monica and Vermont Apartments Supportive and Affordable Housing Project located at 1021 North Vermont Avenue in Council District 13. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Debt Impact Statement: Yes Community Impact Statement: None submitted APPROVED City Administrative Officer report dated February 15, 2024; NOTED AND FILED Los Angeles Housing Department report dated January 30, 2024 – (5) Yes (15) 17­0274­S2 Los Angeles Housing Department report relative to the 2022­23 Affordable Housing Linkage Fee Expenditure Plan. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Los Angeles Housing Department report dated January 31, 2024 – (5) Yes (16) 22­1475 Chief Legislative Analyst report and Los Angeles Homeless Services Authority report relative to the Housing and Homelessness Incentive Program. (Los Angeles Homeless Services Authority report continued from Febraury 7, 2024) Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Los Angeles Housing Department report dated January 31, 2024 – (5) Yes (16) 22­1475 Chief Legislative Analyst report and Los Angeles Homeless Services Authority report relative to the Housing and Homelessness Incentive Program. (Los Angeles Homeless Services Authority report continued from Febraury 7, 2024) Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Chief Legislative Analyst report dated February 15, 2024; NOTED AND FILED Los Angeles Homeless Services Authority dated December 6, 2023 – (5) Yes SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.

Agenda

Please Note Public Comment Will Be Taken In­Person Only. HOUSING AND HOMELESSNESS COMMITTEE WEDNESDAY, FEBRUARY 21, 2024 ­ 2:30 PM JOHN FERRARO COUNCIL CHAMBER ROOM 340, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER NITHYA RAMAN, CHAIR COUNCILMEMBER BOB BLUMENFIELD COUNCILMEMBER MARQUEECE HARRIS­DAWSON COUNCILMEMBER MONICA RODRIGUEZ COUNCILMEMBER JOHN S. LEE (Luigi Verano – Legislative Assistant – (213) 978­1082 or Clerk.HousingandHomelessness@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. The Committee will take public comment from members of the public in­person only; there will be no public comment by teleconference. Additional information regarding Committee procedures provided at the end of this agenda. Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) DISCUSSION ITEM ONLY Verbal update from the Mayor, the Los Angeles Homeless Services Authority, the Housing Authority of the City of Los Angeles and other needed Departments on the LA Grand Hotel demobilization plan that ensures all residents continue on their housing solution path. ITEM(S) (1) DISCUSSION ITEM ONLY Verbal update from the Mayor, the Los Angeles Homeless Services Authority, the Housing Authority of the City of Los Angeles and other needed Departments on the LA Grand Hotel demobilization plan that ensures all residents continue on their housing solution path. (2) DISCUSSION ITEM ONLY Verbal update from the Housing Authority of the City of Los Angeles regarding progress on Emergency Housing Voucher lease­ups. (3) DISCUSSION ITEM ONLY Verbal update from the City Administrative Officer and the Chief Legislative Analyst regarding recent California State funding for homelessness, actual expenditures on homelessness by the City in Fiscal Year 2023­24 and the City's planned and committed homelessness investments. (4) 23­0890­S1 Motion (Rodriguez – Raman) relative to developing a program evaluation framework in connection with existing and future homeless program contracts. Community Impact Statement: None submitted (5) 24­0115 Motion (McOsker – Blumenfield) relative to the maintenance and operation of recreational facilities located at Housing Authority of the City of Los Angeles sites citywide. Community Impact Statement: None submitted (6) 19­0685­S2 CD 8, CD 9 Motion (Raman – Soto­Martinez) and Resolution relative to an amendment to the SB2/ Permanent Local Housing Allocation Plan Program and funding allocation changes for the Central Avenue Apartments and the Carlton projects. (This item is referred to Housing and Homelessness and Budget, Finance and Innovation Committees) Community Impact Statement: None submitted (7) 24­0092 Motion (Rodriguez – Blumenfield) relative to litigation related to homelessness. to the SB2/ Permanent Local Housing Allocation Plan Program and funding allocation changes for the Central Avenue Apartments and the Carlton projects. (This item is referred to Housing and Homelessness and Budget, Finance and Innovation Committees) Community Impact Statement: None submitted (7) 24­0092 Motion (Rodriguez – Blumenfield) relative to litigation related to homelessness. Community Impact Statement: None submitted (8) 23­1022­S1 Motion (Rodriguez – Blumenfield) relative to the LA Alliance for Human Rights case. Community Impact Statement: None submitted (9) 23­1381 CONTINUED FROM FEBRUARY 7, 2024 Motion (Yaroslavsky – McOsker) relative to the City’s affordable and supportive housing pipelines in need of Project Based Vouchers (PBVs); subsidies to offset PBV shortfalls; and affirming the City’s support for increasing the federal cap on PBV utilization. Community Impact Statement: None submitted (10) 20­1524­S7 City Administrative Officer report and Motion (Raman – Blumenfield) relative to the regionally coordinated Homeless Action Plan and Funding Plan as part of the Homeless Housing, Assistance and Prevention Round 5 (HHAP­5) application; Memorandum of Understanding in connection with the HHAP­5 application; and related matters. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (11) 20­0841­S42 CD 14 Municipal Facilities Committee report relative to a lease agreement with Volunteers of America Los Angeles for the operation of a Tiny Home Village located at 850 North Mission Road in Council District 14. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (11) 20­0841­S42 CD 14 Municipal Facilities Committee report relative to a lease agreement with Volunteers of America Los Angeles for the operation of a Tiny Home Village located at 850 North Mission Road in Council District 14. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (12) 20­0841­S43 CD 2 Municipal Facilities Committee report relative to a lease amendment between the City and Hope the Mission for a Department of Recreation and Parks controlled property located at 11430 and 11466 Chandler Boulevard in Council District 2 for the operation of a Tiny Home Village interim housing facility. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (13) 18­0750 CD 9 Municipal Facilities Committee report relative to a lease amendment between the County of Los Angeles and the City for the property located at 2817 Hope Street in Council District 9; and sublease amendment with Volunteers of America Los Angeles as the operator of the A Bridge Home interim housing facility. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (14) 21­0241 CD 13 City Administrative Officer and Los Angeles Housing Department reports and Resolutions relative to issuing supplemental tax­exempt multifamily conduit revenue notes in an amount up to $2,845,000 and supplemental taxable multifamily conduit revenue notes in an amount up to $5,464,324; and executing related financing documents for the Santa Monica and Vermont Apartments Supportive and Affordable Housing Project located at 1021 North Vermont Avenue in Council District 13. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Debt Impact Statement: Yes conduit revenue notes in an amount up to $2,845,000 and supplemental taxable multifamily conduit revenue notes in an amount up to $5,464,324; and executing related financing documents for the Santa Monica and Vermont Apartments Supportive and Affordable Housing Project located at 1021 North Vermont Avenue in Council District 13. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Debt Impact Statement: Yes Community Impact Statement: None submitted (15) 17­0274­S2 Los Angeles Housing Department report relative to the 2022­23 Affordable Housing Linkage Fee Expenditure Plan. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (16) 22­1475 Chief Legislative Analyst report and Los Angeles Homeless Services Authority report relative to the Housing and Homelessness Incentive Program. (Los Angeles Homeless Services Authority report continued from Febraury 7, 2024) Fiscal Impact Statement: Yes Community Impact Statement: None submitted SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.