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Housing and Homelessness

Regular Meeting

Los Angeles, CA · April 3, 2024

AgendaMinutes

Minutes

Please Note Public Comment Will Be Taken In­Person Only. JOURNAL – HOUSING AND HOMELESSNESS COMMITTEE WEDNESDAY, APRIL 3, 2024 ­ 2:30 PM JOHN FERRARO COUNCIL CHAMBER ROOM 340, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER NITHYA RAMAN, CHAIR COUNCILMEMBER BOB BLUMENFIELD COUNCILMEMBER MARQUEECE HARRIS­DAWSON COUNCILMEMBER MONICA RODRIGUEZ COUNCILMEMBER JOHN S. LEE (Luigi Verano – Legislative Assistant – (213) 978­1082 or Clerk.HousingandHomelessness@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. The Committee will take public comment from members of the public in­person only; there will be no public comment by teleconference. Additional information regarding Committee procedures provided at the end of this agenda. Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 20­0841­S44 CD 14 CONTINUED FROM MARCH 20, 2024 Los Angeles Homeless Services Authority reports relative to an update on the L.A. Grand Hotel Demobilization Plan. Fiscal Impact Statement: No GENERAL PUBLIC COMMENT ITEM(S) (1) 20­0841­S44 CD 14 CONTINUED FROM MARCH 20, 2024 Los Angeles Homeless Services Authority reports relative to an update on the L.A. Grand Hotel Demobilization Plan. Fiscal Impact Statement: No Community Impact Statement: None submitted (Related Council file No. 20­0841­S40) CONTINUED TO DATE TO BE DETERMINED (2) 22­1545­S16 City Administrative Officer report relative to the Homelessness Emergency Account – General City Purposes Fund 13th Status Report for the week ending March 15, 2024. Fiscal Impact Statement: No Community Impact Statement: None submitted APPROVED City Administrative Officer report dated March 28, 2024 AS AMENDED – (5) Yes (3) 22­1545­S15 CONTINUED FROM MARCH 20, 2024 City Administrative Officer report relative to the Homelessness Emergency Account – General City Purposes Fund 12th Status Report for the week ending February 16, 2024. Fiscal Impact Statement: No Community Impact Statement: None submitted NOTED AND FILED City Administrative Officer report dated February 29, 2024 – (5) Yes (4) 20­0841­S46 CDs 2, 3, City Administrative Officer and Bureau of Engineering reports relative to 5, 6, 9 & funding allocation and lease extension for continued use of the Tiny Home 13­15 Villages/navigation centers at 6099 Laurel Canyon Boulevard, 1221 North Figueroa Place and 18616 West Topham Street (aka 6073 North Reseda Boulevard) for those experiencing homelessness; and California Environmental Quality Act (CEQA) exemption determinations that, consistent with the Notices of Exemption already in the City Council's prior actions (Council file Nos. 20­0841 and 20­0841­S2, respectively), the projects are statutorily exempt under Public Resources Code (PRC) NOTED AND FILED City Administrative Officer report dated February 29, 2024 – (5) Yes (4) 20­0841­S46 CDs 2, 3, City Administrative Officer and Bureau of Engineering reports relative to 5, 6, 9 & funding allocation and lease extension for continued use of the Tiny Home 13­15 Villages/navigation centers at 6099 Laurel Canyon Boulevard, 1221 North Figueroa Place and 18616 West Topham Street (aka 6073 North Reseda Boulevard) for those experiencing homelessness; and California Environmental Quality Act (CEQA) exemption determinations that, consistent with the Notices of Exemption already in the City Council's prior actions (Council file Nos. 20­0841 and 20­0841­S2, respectively), the projects are statutorily exempt under Public Resources Code (PRC) Section 21080.27 and Government Code Section 65660(b), applicable to City of Los Angeles (City) low barrier navigation centers, Government Code Section 8698.4, governing homeless shelter projects under a shelter crisis declaration, and PRC Section 21080(b)(4) and State CEQA Guidelines, 14 California Code of Regulations (CCR) Section 15269(c) as a specific actions necessary to prevent or mitigate an emergency; and lease, construction and operation of residential interim housing/navigation center at 600 East 116th Place for those experiencing homelessness; and CEQA exemption determination that, consistent with the Notice of Exemption already in the City Council's prior actions (Council file No. 20­ 0841­S23), the project is statutorily exempt under Public Resources Code (PRC) Section 21080.27 and Government Code Section 65660(b), applicable to City of Los Angeles (City) low barrier navigation centers, Government Code Section 8698.4, governing homeless shelter projects under a shelter crisis declaration, and PRC Section 21080(b)(4) and State CEQA Guidelines, 14 California Code of Regulations (CCR) Section 15269(c) as a specific actions necessary to prevent or mitigate an emergency.; and the 23rd report regarding COVID­19 Homelessness Roadmap funding recommendations; and related matters. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted APPROVED City Administrative Officer report dated March 29, 2024 AS AMENDED; APPROVED Bureau of Engineering report dated March 29, 2024 – (5) Yes (5) 23­0038­S4 City Administrative Officer and Los Angeles Housing Department reports relative to funding awards and support letters for nine projects; and to designate three alternate projects selected from the 2023 Notice of Funding Availability applications into the United to House LA Accelerator Plus Program. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted City Administrative Officer and Los Angeles Housing Department reports relative to funding awards and support letters for nine projects; and to designate three alternate projects selected from the 2023 Notice of Funding Availability applications into the United to House LA Accelerator Plus Program. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted APPROVED City Administrative Officer report dated March 29, 2024; NOTED AND FILED Los Angeles Housing Department report dated March 13, 2024 – (5) Yes (6) 24­0361 Homeless Strategy Committee report relative to the Citywide Outreach Matrix identifying and outlining the functions of homelessness­related outreach teams in the City. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted NOTED AND FILED Homeless Strategy Committee report dated March 29, 2024 – (5) Yes (7) 23­0930 Los Angeles Housing Department report relative to evictions under the Ellis Act; and the feasibility of amending the Rent Stabilization Ordinance and establishing a “bad actor” policy to prevent bad faith evictions; and related matters. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Los Angeles Housing Department report dated February 26, 2024 – (5) Yes (8) 23­0479 CD 11 Los Angeles Housing Department report relative to the status of the Ellis Act process and code enforcement history at the Barrington Plaza Apartments located at 11740 Wilshire Boulevard in Council District 11. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Los Angeles Housing Department report dated February 26, 2024 – (5) Yes (8) 23­0479 CD 11 Los Angeles Housing Department report relative to the status of the Ellis Act process and code enforcement history at the Barrington Plaza Apartments located at 11740 Wilshire Boulevard in Council District 11. Fiscal Impact Statement: Yes Community Impact Statement: None submitted NOTED AND FILED Los Angeles Housing Department report dated February 13, 2024 – (5) Yes (9) 23­0025­S1 CD 14 Los Angeles Housing Department report relative to amending the residential ground lease agreement (Contract No. C­144876) for the First Street North A Affordable Housing Development Project located on the City­owned property at 232 North Judge John Aiso Street in Council District 14. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Los Angeles Housing Department report dated March 13, 2024 – (5) Yes (10) 09­2665­S7 CD 9 Motion (Price – Park) relative to additional funding and a contract amendment for the environmental cleanup of the Slauson Wall Site located at 5867 South Los Angeles Street in Council District 9. Community Impact Statement: None submitted APPROVED Motion (Price – Park) – (5) Yes SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1082. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.

Agenda

Please Note Public Comment Will Be Taken In­Person Only. HOUSING AND HOMELESSNESS COMMITTEE WEDNESDAY, APRIL 3, 2024 ­ 2:30 PM JOHN FERRARO COUNCIL CHAMBER ROOM 340, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER NITHYA RAMAN, CHAIR COUNCILMEMBER BOB BLUMENFIELD COUNCILMEMBER MARQUEECE HARRIS­DAWSON COUNCILMEMBER MONICA RODRIGUEZ COUNCILMEMBER JOHN S. LEE (Luigi Verano – Legislative Assistant – (213) 978­1082 or Clerk.HousingandHomelessness@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. The Committee will take public comment from members of the public in­person only; there will be no public comment by teleconference. Additional information regarding Committee procedures provided at the end of this agenda. Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 20­0841­S44 CD 14 CONTINUED FROM MARCH 20, 2024 Los Angeles Homeless Services Authority reports relative to an update on the L.A. Grand Hotel Demobilization Plan. Fiscal Impact Statement: No GENERAL PUBLIC COMMENT ITEM(S) (1) 20­0841­S44 CD 14 CONTINUED FROM MARCH 20, 2024 Los Angeles Homeless Services Authority reports relative to an update on the L.A. Grand Hotel Demobilization Plan. Fiscal Impact Statement: No Community Impact Statement: None submitted (Related Council file No. 20­0841­S40) (2) 22­1545­S16 City Administrative Officer report relative to the Homelessness Emergency Account – General City Purposes Fund 13th Status Report for the week ending March 15, 2024. Fiscal Impact Statement: No Community Impact Statement: None submitted (3) 22­1545­S15 CONTINUED FROM MARCH 20, 2024 City Administrative Officer report relative to the Homelessness Emergency Account – General City Purposes Fund 12th Status Report for the week ending February 16, 2024. Fiscal Impact Statement: No Community Impact Statement: None submitted (4) 20­0841­S46 CDs 2, 3, City Administrative Officer and Bureau of Engineering reports relative to 5, 6, 9 & funding allocation and lease extension for continued use of the Tiny Home 13­15 Villages/navigation centers at 6099 Laurel Canyon Boulevard, 1221 North Figueroa Place and 18616 West Topham Street (aka 6073 North Reseda Boulevard) for those experiencing homelessness; and California Environmental Quality Act (CEQA) exemption determinations that, consistent with the Notices of Exemption already in the City Council's prior actions (Council file Nos. 20­0841 and 20­0841­S2, respectively), the projects are statutorily exempt under Public Resources Code (PRC) Section 21080.27 and Government Code Section 65660(b), applicable to City of Los Angeles (City) low barrier navigation centers, Government Code Section 8698.4, governing homeless shelter projects under a shelter crisis declaration, and PRC Section 21080(b)(4) and State CEQA Guidelines, 14 California Code of Regulations (CCR) Section 15269(c) as a specific actions necessary to prevent or mitigate an emergency; and Figueroa Place and 18616 West Topham Street (aka 6073 North Reseda Boulevard) for those experiencing homelessness; and California Environmental Quality Act (CEQA) exemption determinations that, consistent with the Notices of Exemption already in the City Council's prior actions (Council file Nos. 20­0841 and 20­0841­S2, respectively), the projects are statutorily exempt under Public Resources Code (PRC) Section 21080.27 and Government Code Section 65660(b), applicable to City of Los Angeles (City) low barrier navigation centers, Government Code Section 8698.4, governing homeless shelter projects under a shelter crisis declaration, and PRC Section 21080(b)(4) and State CEQA Guidelines, 14 California Code of Regulations (CCR) Section 15269(c) as a specific actions necessary to prevent or mitigate an emergency; and lease, construction and operation of residential interim housing/navigation center at 600 East 116th Place for those experiencing homelessness; and CEQA exemption determination that, consistent with the Notice of Exemption already in the City Council's prior actions (Council file No. 20­ 0841­S23), the project is statutorily exempt under Public Resources Code (PRC) Section 21080.27 and Government Code Section 65660(b), applicable to City of Los Angeles (City) low barrier navigation centers, Government Code Section 8698.4, governing homeless shelter projects under a shelter crisis declaration, and PRC Section 21080(b)(4) and State CEQA Guidelines, 14 California Code of Regulations (CCR) Section 15269(c) as a specific actions necessary to prevent or mitigate an emergency.; and the 23rd report regarding COVID­19 Homelessness Roadmap funding recommendations; and related matters. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (5) 23­0038­S4 City Administrative Officer and Los Angeles Housing Department reports relative to funding awards and support letters for nine projects; and to designate three alternate projects selected from the 2023 Notice of Funding Availability applications into the United to House LA Accelerator Plus Program. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (6) 24­0361 Homeless Strategy Committee report relative to the Citywide Outreach Matrix identifying and outlining the functions of homelessness­related outreach teams in the City. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (6) 24­0361 Homeless Strategy Committee report relative to the Citywide Outreach Matrix identifying and outlining the functions of homelessness­related outreach teams in the City. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (7) 23­0930 Los Angeles Housing Department report relative to evictions under the Ellis Act; and the feasibility of amending the Rent Stabilization Ordinance and establishing a “bad actor” policy to prevent bad faith evictions; and related matters. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (8) 23­0479 CD 11 Los Angeles Housing Department report relative to the status of the Ellis Act process and code enforcement history at the Barrington Plaza Apartments located at 11740 Wilshire Boulevard in Council District 11. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (9) 23­0025­S1 CD 14 Los Angeles Housing Department report relative to amending the residential ground lease agreement (Contract No. C­144876) for the First Street North A Affordable Housing Development Project located on the City­owned property at 232 North Judge John Aiso Street in Council District 14. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (10) 09­2665­S7 residential ground lease agreement (Contract No. C­144876) for the First Street North A Affordable Housing Development Project located on the City­owned property at 232 North Judge John Aiso Street in Council District 14. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (10) 09­2665­S7 CD 9 Motion (Price – Park) relative to additional funding and a contract amendment for the environmental cleanup of the Slauson Wall Site located at 5867 South Los Angeles Street in Council District 9. Community Impact Statement: None submitted SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1082. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.