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Housing and Homelessness

Regular Meeting

Los Angeles, CA · November 6, 2024

AgendaMinutes

Minutes

Please Note Public Comment Will Be Taken In­Person Only. JOURNAL – HOUSING AND HOMELESSNESS COMMITTEE WEDNESDAY, NOVEMBER 6, 2024 ­ 2:30 PM JOHN FERRARO COUNCIL CHAMBER ROOM , CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER NITHYA RAMAN, CHAIR COUNCILMEMBER BOB BLUMENFIELD COUNCILMEMBER IMELDA PADILLA COUNCILMEMBER KEVIN DE LEÓN COUNCILMEMBER MONICA RODRIGUEZ (Jason Lopez – Legislative Assistant – (213) 925­2208 or Clerk.HousingandHomelessness@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. The Committee will take public comment from members of the public in­person only; there will be no public comment by teleconference. Additional information regarding Committee procedures provided at the end of this agenda. Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 23­1348 City Administrative Officer, Chief Legislative Analyst, and Los Angeles Homeless Services Authority reports relative to the interim housing bed rates adjustment; and related matters. Fiscal Impact Statement: Yes GENERAL PUBLIC COMMENT ITEM(S) (1) 23­1348 City Administrative Officer, Chief Legislative Analyst, and Los Angeles Homeless Services Authority reports relative to the interim housing bed rates adjustment; and related matters. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted APPROVED City Administrative Officer report dated 10­2­24 and Chief Legislative Analyst report dated 9­27­24 AS AMENDED, NOTE and FILE the Los Angeles Homeless Services Authority report dated 9­26­24 – (4) Yes; (1) Absent: De Leon (2) ­­­­­ DISCUSSION ITEM ONLY Verbal update from the Los Angeles Homeless Services Authority on corrective action taken regarding Time Limited Subsidies (TLS). NO ACTION TAKEN, DISCUSSION ITEM ONLY (3) ­­­­­ DISCUSSION ITEM ONLY Verbal update from the City Administrative Officer on master leasing of at least 700 units. NO ACTION TAKEN, DISCUSSION ITEM ONLY (4) ­­­­­ DISCUSSION ITEM ONLY Verbal update from the Mayor’s Office about transitioning Inside Safe beds to Alliance. NO ACTION TAKEN, DISCUSSION ITEM ONLY (5) 22­1545­S23 City Administrative Officer report relative to the Homelessness Emergency Account ­ General City Purposes Fund 20th Status report as of September 30, 2024. (This item is referred to Housing and Homelessness and Budget, Finance and Innovation Committees.) Fiscal Impact Statement: Yes Financial Policies Statement: Yes (5) 22­1545­S23 City Administrative Officer report relative to the Homelessness Emergency Account ­ General City Purposes Fund 20th Status report as of September 30, 2024. (This item is referred to Housing and Homelessness and Budget, Finance and Innovation Committees.) Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted CONTINUED TO A DATE TO BE DETERMINED. (6) 24­1328 CD 9 Los Angeles Housing Department and City Administrative Officer reports and Resolution relative to requesting authority to adopt the Tax Equity and Fiscal Responsibility Act (TEFRA) resolution and minutes, and issue a tax­ exempt multifamily conduit revenue note and a taxable multifamily conduit revenue note for the development of the Peak Plaza Apartments project; and related matters. Financial Policies Statement: Yes Community Impact Statement: None submitted APPROVED City Administrative Officer report dated 10­31­24 – (4) Yes; (1) Absent: De Leon (7) 24­1158 Motion (McOsker, Park ­ Lee) relative to instructing the Housing Department and Department of Building and Safety to report on the ability of a property owner, who has been issued a Notice and Order to Comply, to continue to operate the use in question during the 30­day notice period. Community Impact Statement: None submitted APPROVED Motion (McOsker, Park – Lee) – (4) Yes; (1) Absent: De Leon (8) 22­0756­S4 CD 4 Motion (Raman ­ Soto­Martinez) relative to approving the use of General Fund Leasing Funds to support the lease costs for the months of July, August, September, October, and November 2024 for the continued operations of the occupied interim housing site located at 7047 Franklin Avenue. (This item is referred to Housing and Homelessness and Budget, Finance and Innovation Committees.) APPROVED Motion (McOsker, Park – Lee) – (4) Yes; (1) Absent: De Leon (8) 22­0756­S4 CD 4 Motion (Raman ­ Soto­Martinez) relative to approving the use of General Fund Leasing Funds to support the lease costs for the months of July, August, September, October, and November 2024 for the continued operations of the occupied interim housing site located at 7047 Franklin Avenue. (This item is referred to Housing and Homelessness and Budget, Finance and Innovation Committees.) Community Impact Statement: None submitted APPROVED Motion (Raman – Soto­Martinez) – (4) Yes; (1) Absent: De Leon (9) 24­1292 Communication from the Mayor relative to the appointment of Tiena Johnson Hall as the permanent General Manager of the Los Angeles Housing Department. Financial Disclosure Statement: Pending Background Check: Pending Community Impact Statement: None submitted TIME LIMIT FILE ­ DECEMBER 1, 2024 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 22, 2024) APPROVED Communication from the Mayor dated 10­17­24 – (4) Yes; (1) No (10) 24­1269 Motion (Raman ­ Soto­Martinez) relative to instructing the Los Angeles Housing Department, with the assistance of the Department of City Planning, City Administrative Officer and City Attorney, to report with frameworks for citywide Tenant Opportunity to Purchase Act and Community Opportunity to Purchase Act policies. Community Impact Statement: None submitted APPROVED Motion (Raman – Soto­Martinez) – (4) Yes; (1) Absent: De Leon (11) 20­0841­S51 CD 14 Bureau of Engineering and City Administrative Officer reports relative to the 26th report regarding the COVID­19 Homelessness Roadmap Funding recommendations; Funding allocation, lease, and continued use for an additional period not to exceed one year of the Arroyo Seco Tiny Home Village/low barrier navigation center on portion of the Arroyo Seco Park; CEQA exemption determination that, the project is statutorily exempt under Community Impact Statement: None submitted APPROVED Motion (Raman – Soto­Martinez) – (4) Yes; (1) Absent: De Leon (11) 20­0841­S51 CD 14 Bureau of Engineering and City Administrative Officer reports relative to the 26th report regarding the COVID­19 Homelessness Roadmap Funding recommendations; Funding allocation, lease, and continued use for an additional period not to exceed one year of the Arroyo Seco Tiny Home Village/low barrier navigation center on portion of the Arroyo Seco Park; CEQA exemption determination that, the project is statutorily exempt under under PRC Section 21080.27, as a low barrier navigation center, Government Code Section 8698.4(a)(4), governing homeless shelter projects under a shelter crisis declaration, and PRC Section 21080(b)(4) and State CEQA Guidelines, 14 CCR Section 15269(c) as specific actions necessary to prevent or mitigate an emergency; and will be exempt as of January 1, 2025, under SB 1395 (PRC Section 21080.27.5) and SB 1361 (PRC 21080.10(c)(1)) as leasing, providing financial support, or contracting services for a low barrier navigation center. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted APPROVED Bureau of Engineering report dated 10­30­24 and City Administrative Officer report dated AS AMENDED 9­1­24 – (4) Yes; (1) Absent: De Leon (12) 23­0038­S8 CONTINUED FROM OCTOBER 2, 2024 Los Angeles Housing Department reports and City Administrative Officer report relative to approving the ULA Program Guidelines and related matters. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted APPROVED Los Angeles Housing Department report dated 10­8­24 and City Administrative Officer report dated 9­26­24 AS AMENDED – (4) Yes; (1) Absent: De Leon (13) 23­0038­S7 Los Angeles Housing Department reports relative to the Fiscal Year 2024­ 25 United to House Los Angeles (ULA) Expenditure Plan. (This item is referred to Housing and Homelessness and Budget, Community Impact Statement: None submitted APPROVED Los Angeles Housing Department report dated 10­8­24 and City Administrative Officer report dated 9­26­24 AS AMENDED – (4) Yes; (1) Absent: De Leon (13) 23­0038­S7 Los Angeles Housing Department reports relative to the Fiscal Year 2024­ 25 United to House Los Angeles (ULA) Expenditure Plan. (This item is referred to Housing and Homelessness and Budget, Finance and Innovation Committees.) Fiscal Impact Statement: No Community Impact Statement: None submitted APPROVED Los Angeles Housing Department report dated 10­24­24 – (4) Yes; (1) Absent: De Leon SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1082. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.

Agenda

Please Note Public Comment Will Be Taken In­Person Only. HOUSING AND HOMELESSNESS COMMITTEE WEDNESDAY, NOVEMBER 6, 2024 ­ 2:30 PM JOHN FERRARO COUNCIL CHAMBER ROOM 340, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER NITHYA RAMAN, CHAIR COUNCILMEMBER BOB BLUMENFIELD COUNCILMEMBER IMELDA PADILLA COUNCILMEMBER KEVIN DE LEÓN COUNCILMEMBER MONICA RODRIGUEZ (Jason Lopez – Legislative Assistant – (213) 925­2208 or Clerk.HousingandHomelessness@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. The Committee will take public comment from members of the public in­person only; there will be no public comment by teleconference. Additional information regarding Committee procedures provided at the end of this agenda. Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 23­1348 City Administrative Officer, Chief Legislative Analyst, and Los Angeles Homeless Services Authority reports relative to the interim housing bed rates adjustment; and related matters. Fiscal Impact Statement: Yes GENERAL PUBLIC COMMENT ITEM(S) (1) 23­1348 City Administrative Officer, Chief Legislative Analyst, and Los Angeles Homeless Services Authority reports relative to the interim housing bed rates adjustment; and related matters. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (2) ­­­­­ DISCUSSION ITEM ONLY Verbal update from the Los Angeles Homeless Services Authority on corrective action taken regarding Time Limited Subsidies (TLS). (3) ­­­­­ DISCUSSION ITEM ONLY Verbal update from the City Administrative Officer on master leasing of at least 700 units. (4) ­­­­­ DISCUSSION ITEM ONLY Verbal update from the Mayor’s Office about transitioning Inside Safe beds to Alliance. (5) 22­1545­S23 City Administrative Officer report relative to the Homelessness Emergency Account ­ General City Purposes Fund 20th Status report as of September 30, 2024. (This item is referred to Housing and Homelessness and Budget, Finance and Innovation Committees.) Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (6) 24­1328 CD 9 Los Angeles Housing Department and City Administrative Officer reports and Resolution relative to requesting authority to adopt the Tax Equity and Fiscal Responsibility Act (TEFRA) resolution and minutes, and issue a tax­ exempt multifamily conduit revenue note and a taxable multifamily conduit Financial Policies Statement: Yes Community Impact Statement: None submitted (6) 24­1328 CD 9 Los Angeles Housing Department and City Administrative Officer reports and Resolution relative to requesting authority to adopt the Tax Equity and Fiscal Responsibility Act (TEFRA) resolution and minutes, and issue a tax­ exempt multifamily conduit revenue note and a taxable multifamily conduit revenue note for the development of the Peak Plaza Apartments project; and related matters. Financial Policies Statement: Yes Community Impact Statement: None submitted (7) 24­1158 Motion (McOsker, Park ­ Lee) relative to instructing the Housing Department and Department of Building and Safety to report on the ability of a property owner, who has been issued a Notice and Order to Comply, to continue to operate the use in question during the 30­day notice period. Community Impact Statement: None submitted (8) 22­0756­S4 CD 4 Motion (Raman ­ Soto­Martinez) relative to approving the use of General Fund Leasing Funds to support the lease costs for the months of July, August, September, October, and November 2024 for the continued operations of the occupied interim housing site located at 7047 Franklin Avenue. (This item is referred to Housing and Homelessness and Budget, Finance and Innovation Committees.) Community Impact Statement: None submitted (9) 24­1292 Communication from the Mayor relative to the appointment of Tiena Johnson Hall as the permanent General Manager of the Los Angeles Housing Department. Financial Disclosure Statement: Pending Background Check: Pending Community Impact Statement: None submitted TIME LIMIT FILE ­ DECEMBER 1, 2024 Communication from the Mayor relative to the appointment of Tiena Johnson Hall as the permanent General Manager of the Los Angeles Housing Department. Financial Disclosure Statement: Pending Background Check: Pending Community Impact Statement: None submitted TIME LIMIT FILE ­ DECEMBER 1, 2024 (LAST DAY FOR COUNCIL ACTION ­ NOVEMBER 22, 2024) (10) 24­1269 Motion (Raman ­ Soto­Martinez) relative to instructing the Los Angeles Housing Department, with the assistance of the Department of City Planning, City Administrative Officer and City Attorney, to report with frameworks for citywide Tenant Opportunity to Purchase Act and Community Opportunity to Purchase Act policies. Community Impact Statement: None submitted (11) 20­0841­S51 CD 14 Bureau of Engineering and City Administrative Officer reports relative to the 26th report regarding the COVID­19 Homelessness Roadmap Funding recommendations; Funding allocation, lease, and continued use for an additional period not to exceed one year of the Arroyo Seco Tiny Home Village/low barrier navigation center on portion of the Arroyo Seco Park; CEQA exemption determination that, the project is statutorily exempt under under PRC Section 21080.27, as a low barrier navigation center, Government Code Section 8698.4(a)(4), governing homeless shelter projects under a shelter crisis declaration, and PRC Section 21080(b)(4) and State CEQA Guidelines, 14 CCR Section 15269(c) as specific actions necessary to prevent or mitigate an emergency; and will be exempt as of January 1, 2025, under SB 1395 (PRC Section 21080.27.5) and SB 1361 (PRC 21080.10(c)(1)) as leasing, providing financial support, or contracting services for a low barrier navigation center. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (12) 23­0038­S8 CONTINUED FROM OCTOBER 2, 2024 Los Angeles Housing Department reports and City Administrative Officer report relative to approving the ULA Program Guidelines and related matters. Financial Policies Statement: Yes Community Impact Statement: None submitted (12) 23­0038­S8 CONTINUED FROM OCTOBER 2, 2024 Los Angeles Housing Department reports and City Administrative Officer report relative to approving the ULA Program Guidelines and related matters. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (13) 23­0038­S7 Los Angeles Housing Department reports relative to the Fiscal Year 2024­ 25 United to House Los Angeles (ULA) Expenditure Plan. (This item is referred to Housing and Homelessness and Budget, Finance and Innovation Committees.) Fiscal Impact Statement: No Community Impact Statement: None submitted SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1082. For Telecommunications Relay Service for the hearing impaired, please see the information below. public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1082. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.