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Neighborhoods and Community Enrichment Committee

Regular Meeting

Los Angeles, CA · April 3, 2024

AgendaMinutes

Minutes

Please Note Public Comment Will Be Taken In­Person Only. JOURNAL – NEIGHBORHOODS AND COMMUNITY ENRICHMENT COMMITTEE WEDNESDAY, APRIL 3, 2024 ­ 8:30 AM ROOM 401, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 COUNCILMEMBER EUNISSES HERNANDEZ, MEMBERS: CHAIR COUNCILMEMBER JOHN LEE COUNCILMEMBER HEATHER HUTT (Eric Villanueva ­ Legislative Assistant ­ (213) 978­1072 or eric.villanueva@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. The Committee will take public comment from members of the public in­person only; there will be no public comment by teleconference. Additional information regarding Committee procedures provided at the end of this agenda. Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available. GENERAL PUBLIC COMMENT MULTIPLE AGENDA ITEM COMMENT ITEM(S) (1) 24­0062 CD 1, CD 11 Board of Recreation and Park Commissioners and L.A. For Kids Steering Committee reports and Resolution relative to two Measure A grants for the Pacific Palisades Dog Park Project and the Sycamore Grove Master Plan. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED L.A. For Kids Steering Committee report dated 02­29­24 ­ (2) Yes; (1) (1) 24­0062 CD 1, CD 11 Board of Recreation and Park Commissioners and L.A. For Kids Steering Committee reports and Resolution relative to two Measure A grants for the Pacific Palisades Dog Park Project and the Sycamore Grove Master Plan. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED L.A. For Kids Steering Committee report dated 02­29­24 ­ (2) Yes; (1) Absent: Lee (2) 22­1088 Recreation and Parks Department Report relative to costs of providing automated external defibrillators (AEDs) at Recreation and Park facilities. Fiscal Impact Statement: No Community Impact Statement: None submitted APPROVED Department of Recreation and Parks report dated 01­24­24 AS AMENDED ­ (2) Yes; (1) Absent: Lee (3) 24­0080 Board of Recreation and Park Commissioners report relative to the Memorandum of Understanding (MOU) between Department of Recreation and Parks and Los Angeles County Probation Department for Juvenile Justice Crime Prevention Act (JJCPA) After­school Enrichment and Supervision program ­ Youth Employment Internship Program. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Department of Recreation and Parks report dated 01­22­24 ­ (2) Yes; (1) Absent: Lee (4) 23­0021­S1 Board of Recreation and Park Commissioners report relative to entering into and accepting the California Department of Social Services 2023­24 Local Agreement for the General Child Care and Development Program. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Department of Recreation and Parks report dated 01­04­24 ­ (2) Yes; (1) Absent: Lee (5) 24­0237 Motion (Rodriguez ­ Park) relative to requesting the Library Department report with a plan that would allow for the access of banned books at each Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Department of Recreation and Parks report dated 01­04­24 ­ (2) Yes; (1) Absent: Lee (5) 24­0237 Motion (Rodriguez ­ Park) relative to requesting the Library Department report with a plan that would allow for the access of banned books at each terminal in the Los Angeles International Airport (LAX); and feasibility of relaunching the Read Freely program to ensure the access of banned books all year round to individuals living within the United States. Community Impact Statement: None submitted (Referred to the Trade, Travel, and Tourism Committee and Neighborhoods and Community Enrichment Committee. The Trade, Travel, and Tourism Committee approved the item on March 19, 2024.) APPROVED Motion (Rodriguez ­ Park) ­ (2) Yes; (1) Absent: Lee (6) 23­1008 City Attorney report and draft Ordinance amending the Los Angeles Municipal Code Section 53.15.2 of Article 3, Chapter V of the Los Angeles Municipal Code to provide a temporary moratorium on the issuance of new dog breeding permits until the dog population in the City's animal shelters is reduced. Fiscal Impact Statement: No Community Impact Statement: Yes For: Tarzana Neighborhood Council For if amended: Reseda Neighborhood Council Against: Sunland­Tujunga Neighborhood Council APPROVED City Attorney report and Ordinance dated 03­14­24 ­ (2) Yes; (1) Absent: Lee (7) 24­0335 Department of Animal Services report relative to accepting a bequest from the Don B. Owen, Sr. Revocable Trust to benefit the West Los Angeles Animal Services Center. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED City Attorney report and Ordinance dated 03­14­24 ­ (2) Yes; (1) Absent: Lee (7) 24­0335 Department of Animal Services report relative to accepting a bequest from the Don B. Owen, Sr. Revocable Trust to benefit the West Los Angeles Animal Services Center. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Department of Animal Services report dated 02­26­24 ­ (2) Yes; (1) Absent: Lee (8) 24­0328 Motion (Hernandez ­ Park) relative to instructing the Department of Animal Services to report on the City's existing foster program and, with the assistance of the City Administrative Officer, on a proposed methodology for offering a monetary stipend for fostering shelter animals. Community Impact Statement: None submitted APPROVED Motion (Hernandez ­ Park) ­ (2) Yes; (1) Absent: Lee (9) 22­0295 Youth Development Department report relative to the proposed administrative operation, oversight, and estimated costs needed to establish personal financial management tools and resources for youth. Fiscal Impact Statement: No Community Impact Statement: None submitted APPROVED Youth Development Department report dated 03­31­24 ­ (2) Yes; (1) Absent: Lee (10) 24­0281 CD 4 City Administrative Officer report relative to an agreement with A.J. Family Entertainment, LLC for the operation and maintenance of the Sherman Oaks Castle Park batting cages concession. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ MAY 6, 2024 (LAST DAY FOR COUNCIL ACTION ­ MAY 3, 2024) Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ MAY 6, 2024 (LAST DAY FOR COUNCIL ACTION ­ MAY 3, 2024) APPROVED City Administrative Officer report dated 01­23­24 ­ (2) Yes; (1) Absent: Lee (11) 24­1200­S10 Communication from the Mayor relative to the appointment of Chrissie Castro to the Los Angeles City/ County Native American Indian Commission. Financial Disclosure Statement: Not applicable Background Review: Pending Community Impact Statement: None submitted APPROVED Mayor's report dated 03­06­24 ­ (2) Yes; (1) Absent: Lee (12) 24­1200­S11 Communication from the Mayor relative to the appointment of Andrea Garcia to the Los Angeles City/ County Native American Indian Commission. Financial Disclosure Statement: Not applicable Background Review: Pending Community Impact Statement: None submitted APPROVED Mayor's report dated 03­06­24 ­ (2) Yes; (1) Absent: Lee (13) 12­1670­S8 L.A. For Kids Steering Committee report relative to authorizing the proposed reprogramming and expenditures of the Proposition K administrative funding allocations, and staff to effectuate the recommendations. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted APPROVED City Administrative Officer report dated 02­29­24 ­ (2) Yes; (1) Absent: Lee (14) 19­0431 Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted APPROVED City Administrative Officer report dated 02­29­24 ­ (2) Yes; (1) Absent: Lee (14) 19­0431 CD 5 City Administrative Officer report relative to the proposed Amended and Restated Agreement with the Tavern at Rancho, LLC, for the redevelopment, operation, and maintenance of food and beverage concession at the Rancho Park Golf Complex. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted. TIME LIMIT FILE ­ APRIL 15, 2024 (LAST DAY FOR COUNCIL ACTION ­ APRIL 12, 2024) APPROVED City Administrative Officer report dated 01­29­24 ­ (2) Yes; (1) Absent: Lee SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1075. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1075. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.

Agenda

Please Note Public Comment Will Be Taken In­Person Only. NEIGHBORHOODS AND COMMUNITY ENRICHMENT COMMITTEE WEDNESDAY, APRIL 3, 2024 ­ 8:30 AM ROOM 401, CITY HALL 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 COUNCILMEMBER EUNISSES HERNANDEZ, MEMBERS: CHAIR COUNCILMEMBER JOHN LEE COUNCILMEMBER HEATHER HUTT (Eric Villanueva ­ Legislative Assistant ­ (213) 978­1075 or eric.villanueva@lacity.org) Submit written comment at LACouncilComment.com The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also be accessed at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other channels. The Committee will take public comment from members of the public in­person only; there will be no public comment by teleconference. Additional information regarding Committee procedures provided at the end of this agenda. Spanish language interpretation is available at all Council and Committee meetings. Interpretation services in additional languages are available upon request, at no cost. Please submit your request to clerk.interpretation@lacity.org as soon as possible to allow time for scheduling. You will receive a confirmation reply if an interpreter is available. GENERAL PUBLIC COMMENT MULTIPLE AGENDA ITEM COMMENT ITEM(S) (1) 24­0062 CD 1, CD 11 Board of Recreation and Park Commissioners and L.A. For Kids Steering Committee reports and Resolution relative to two Measure A grants for the Pacific Palisades Dog Park Project and the Sycamore Grove Master Plan. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (2) 22­1088 (1) 24­0062 CD 1, CD 11 Board of Recreation and Park Commissioners and L.A. For Kids Steering Committee reports and Resolution relative to two Measure A grants for the Pacific Palisades Dog Park Project and the Sycamore Grove Master Plan. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (2) 22­1088 Recreation and Parks Department Report relative to costs of providing automated external defibrillators (AEDs) at Recreation and Park facilities. Fiscal Impact Statement: No Community Impact Statement: None submitted (3) 24­0080 Board of Recreation and Park Commissioners report relative to the Memorandum of Understanding (MOU) between Department of Recreation and Parks and Los Angeles County Probation Department for Juvenile Justice Crime Prevention Act (JJCPA) After­school Enrichment and Supervision program ­ Youth Employment Internship Program. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (4) 23­0021­S1 Board of Recreation and Park Commissioners report relative to entering into and accepting the California Department of Social Services 2023­24 Local Agreement for the General Child Care and Development Program. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (5) 24­0237 CD 11 Motion (Rodriguez ­ Park) relative to requesting the Library Department report with a plan that would allow for the access of banned books at each terminal in the Los Angeles International Airport (LAX); and feasibility of relaunching the Read Freely program to ensure the access of banned books all year round to individuals living within the United States. (Referred to the Trade, Travel, and Tourism Committee and Neighborhoods and Community Enrichment Committee. The Trade, Travel, and Tourism Committee approved the item on March 19, 2024.) (5) 24­0237 CD 11 Motion (Rodriguez ­ Park) relative to requesting the Library Department report with a plan that would allow for the access of banned books at each terminal in the Los Angeles International Airport (LAX); and feasibility of relaunching the Read Freely program to ensure the access of banned books all year round to individuals living within the United States. (Referred to the Trade, Travel, and Tourism Committee and Neighborhoods and Community Enrichment Committee. The Trade, Travel, and Tourism Committee approved the item on March 19, 2024.) Community Impact Statement: None submitted (6) 23­1008 City Attorney report and draft Ordinance amending the Los Angeles Municipal Code Section 53.15.2 of Article 3, Chapter V of the Los Angeles Municipal Code to provide a temporary moratorium on the issuance of new dog breeding permits until the dog population in the City's animal shelters is reduced. Fiscal Impact Statement: No Community Impact Statement: Yes For: Tarzana Neighborhood Council For if amended: Reseda Neighborhood Council Against: Sunland­Tujunga Neighborhood Council (7) 24­0335 Department of Animal Services report relative to accepting a bequest from the Don B. Owen, Sr. Revocable Trust to benefit the West Los Angeles Animal Services Center. Fiscal Impact Statement: Yes Community Impact Statement: None submitted (8) 24­0328 Motion (Hernandez ­ Park) relative to instructing the Department of Animal Services to report on the City's existing foster program and, with the assistance of the City Administrative Officer, on a proposed methodology for offering a monetary stipend for fostering shelter animals. Community Impact Statement: None submitted (9) 22­0295 (8) 24­0328 Motion (Hernandez ­ Park) relative to instructing the Department of Animal Services to report on the City's existing foster program and, with the assistance of the City Administrative Officer, on a proposed methodology for offering a monetary stipend for fostering shelter animals. Community Impact Statement: None submitted (9) 22­0295 Youth Development Department report relative to the proposed administrative operation, oversight, and estimated costs needed to establish personal financial management tools and resources for youth. Fiscal Impact Statement: No Community Impact Statement: None submitted (10) 24­0281 CD 4 City Administrative Officer report relative to an agreement with A.J. Family Entertainment, LLC for the operation and maintenance of the Sherman Oaks Castle Park batting cages concession. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ MAY 6, 2024 (LAST DAY FOR COUNCIL ACTION ­ MAY 3, 2024) (11) 24­1200­S10 Communication from the Mayor relative to the appointment of Chrissie Castro to the Los Angeles City/ County Native American Indian Commission. Financial Disclosure Statement: Not applicable Background Review: Pending Community Impact Statement: None submitted (12) 24­1200­S11 Communication from the Mayor relative to the appointment of Andrea Garcia to the Los Angeles City/ County Native American Indian Commission. Financial Disclosure Statement: Not applicable Background Review: Pending Community Impact Statement: None submitted (12) 24­1200­S11 Communication from the Mayor relative to the appointment of Andrea Garcia to the Los Angeles City/ County Native American Indian Commission. Financial Disclosure Statement: Not applicable Background Review: Pending Community Impact Statement: None submitted (13) 12­1670­S8 L.A. For Kids Steering Committee report relative to authorizing the proposed reprogramming and expenditures of the Proposition K administrative funding allocations, and staff to effectuate the recommendations. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted (14) 19­0431 CD 5 City Administrative Officer report relative to the proposed Amended and Restated Agreement with the Tavern at Rancho, LLC, for the redevelopment, operation, and maintenance of food and beverage concession at the Rancho Park Golf Complex. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted TIME LIMIT FILE ­ APRIL 15, 2024 (LAST DAY FOR COUNCIL ACTION ­ APRIL 12, 2024) SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at Community Impact Statement: None submitted TIME LIMIT FILE ­ APRIL 15, 2024 (LAST DAY FOR COUNCIL ACTION ­ APRIL 12, 2024) SUPPORTING MATERIALS Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 00­0000) associated with the agenda item. PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to speak up to one minute for general public comment on any matter within the subject­matter jurisdiction of the Committee. The Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for public comment on any specific agenda item, on all agenda­items collectively, and/or on general public comment, based on the anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any general public comment except as explicitly permitted under the Brown Act. COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE https://clerk.lacity.gov/clerk­services/cps/council­committee­meetings/info­assignments­structure SPECIAL ACCOMMODATION Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act, can be made by contacting the City Clerk's Office at (213) 978­1075. For Telecommunications Relay Service for the hearing impaired, please see the information below. NOTICE TO PAID REPRESENTATIVES If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. EXHAUSTION OF ADMINISTRATIVE REMEDIES A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website.