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Personnel, Audits, and Hiring Committee

Regular Meeting

Los Angeles, CA · June 15, 2022

AgendaMinutes

Minutes

JOURNAL – PERSONNEL, AUDITS, AND ANIMAL WELFARE COMMITTEE Wednesday, June 15, 2022 ROOM 1050, CITY HALL - 2:00 PM 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER PAUL KORETZ, CHAIR COUNCILMEMBER MARQUEECE HARRIS- DAWSON COUNCILMEMBER MIKE BONIN (Adam Lid - Legislative Assistant - (213) 978-1076 or adam.lid@lacity.org) Pursuant to Assembly Bill 361, and due to concerns over COVID-19, this Los Angeles City Council committee meeting will take all public comment by teleconference. The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be heard at: (213) 621-CITY (Metro), (818) 904-9450 (Valley), (310) 471-CITY (Westside) and (310) 547-CITY (San Pedro Area). Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254 5252 and use Meeting ID No. 161 602 6414 and then press #. Press # again when prompted for participant ID. Once admitted into the meeting, press *9 to request to speak. Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act can be made by contacting the City Clerk's Office at (213) 978-1133. For Telecommunication Relay Services for the hearing impaired, please see the information located at the end of this agenda. Submit written comment at LACouncilComment.com Click here for agenda packets Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant at the phone number and/or email address listed above. The Legislative Assistant may answer questions and provide materials and notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access Real-Time Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For additional information, please contact the Legislative Assistant listed above. Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978-1960 or ethics.commission@lacity.org. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 12-0950-S1 Communication from the Mayor relative to the re-exemption of one Chief Financial Officer (Class Code 9230) position for the Bureau of Sanitation from the Civil Service pursuant to Charter Section 1001(b). Fiscal Impact Statement: No Community Impact Statement: None submitted. TIME LIMIT FILE - JULY 1, 2022 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022) APPROVED (2) ABSENT: (1), Bonin (2) 22-0686 Communication from the Mayor relative to the exemption of one Defined Contribution Plan Manager (Class Code 9152) position for the City Personnel Department/Board of Deferred Compensation Administration from the Civil Service pursuant to Charter Section 1001(b). Fiscal Impact Statement: No Community Impact Statement: None submitted. TIME LIMIT FILE - JULY 1, 2022 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022) APPROVED (2) ABSENT: (1), Bonin (3) 19-1168-S1 City Administrative Officer (CAO) report relative to the Tentative Salary Reopener Agreement in connection with the 2019-24 Memorandum of Understanding (MOU) and Amendment No. 1 for the Firefighters and Fire Captains’ Bargaining Unit (MOU23). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (4) 19-1165 CAO report relative to Tentative Agreement and Amendment No. 2 to the 2019-22 MOU for the Fire Chief Officers Representation Unit (MOU 22). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (5) 14-1763-S1 CAO report relative to Tentative Agreement and Amendment No. 1 to the 2019-24 MOU for the Police Officers, Captain and Above Bargaining Unit (MOU 25). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (6) 19-1166-S1 CAO report relative to Salary Reopener Tentative Agreement in connection with the 2019-23 MOU for the Senior Administrative and Administrative Analysts Bargaining Unit (MOU 61). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (7) 19-1447-S1 CAO report relative to Tentative Agreement and Amendment No. 1 in connection with the 2019-23 MOU with Inspectors Bargaining Unit (MOU 05). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (8) 14-0407-S1 CAO report relative to Tentative Agreements and MOUs for the Administrative (MOU 01), Supervisory Technical (MOU 19), Supervisory Administrative (MOU 20), and Technical (MOU 21) Bargaining Units. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (9) 20-0331-S1 CAO report relative to Tentative Agreement and Amendment No. 1 to the 2019-23 MOU with the City Attorneys Bargaining Unit (MOU 29). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (10) 19-1136-S1 CAO report relative to Tentative Agreement and Amendment No. 2 to the 2019-23 MOU with the Confidential Attorneys Bargaining Unit (MOU 31). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (11) 19-1135-S1 CAO report relative to Tentative Agreement and Amendment No. 1 to the 2019-23 MOU for the Managing Attorneys Bargaining Unit (MOU 32). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (12) 22-0571 CAO and City Attorney reports and Ordinance relative to amending Schedule A of Section 4.61 of the Los Angeles Administrative Code to include and provide salaries for the new, non-represented classifications of Computer Support Assistant (Class Code 1451) and Network Support Assistant (Class Code 1453). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (13) 22-0576 Los Angeles Housing Department report relative to the exemption of one Project Assistant (Class Code 1542) for the LAHD from the Civil Service pursuant to Charter Section 1001(d)(4) in connection with the Housing Opportunity for Persons with AIDS Program. Fiscal Impact Statement: No Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (14) 22-0609 Community Investment for Families Department (CIFD) reports relative to the exemption of one Project Coordinator (Class Code 1537) position for the CFID from the Civil Service pursuant to Charter Section 1001(d)(4). Fiscal Impact Statement: No Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (15) 15-0103-S5 City Planning Department report relative to amending the Fiscal Year (FY) 22-23 Proposed Budget to provide nine-months funding and resolution authority for one Senior City Planner, two City Planners, and four City Planning Associates in connection with implementing environmental justice policies and programs and related matters. (Also referred to the Planning and Land Use Management and Budget and Finance Committees) Fiscal Impact Statement: No Community Impact Statement: None submitted NOTE & FILE (2) ABSENT: (1), Bonin (16) 22-0583 Los Angeles Department of Water and Power report relative to approval of a salary premium for employees in the classifications of Electrical Mechanic (Class Code 3841), Senior Electrical Mechanic (Class Code 3834), and Electrical Mechanic Supervisor (Class Code 3835) assigned to Pine Tree Wind Power Plant. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (17) 20-0313-S5 CONTINUED FROM JUNE 29, 2022 City Administrative Officer reports relative to the April and May 2022 Quality Assurance reports from Gartner, Inc. in connection with the HRP Project. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted. CONTINUED (18) 22-0567 Personnel Department report relative to implementation, benchmarks, and hiring goals for the Targeted Local Hire Program. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. NOTE & FILE (2) ABSENT: (1), Bonin (19) 22-0618 Economic and Workforce Development Department (EWDD) relative to the exemption of 36 positions from the Civil Service for the EWDD pursuant to Charter Section 1001(d)(4). Fiscal Impact Statement: No Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (20) 22-0657 CAO report relative to proposed agreement with CorrecTek, Inc. for electronic health records software and hosting services to manage medical records at City correctional care facilities. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted. TIME LIMIT FILE - AUGUST 1, 2022 (LAST DAY FOR COUNCIL ACTION - JULY 29, 2022) APPROVED (2) ABSENT: (1), Bonin (21) 21-1469 Bureau of Engineering and Bureau of Street Services joint report relative to citywide sidewalk inventory and assessment. (This item was considered by the Public Works Committee on May 11, 2022) Fiscal Impact Statement: No Community Impact Statement: Yes South Robertson Neighborhood Council Mid City West Neighborhood Council Downtown Los Angeles Neighborhood Council Studio City Neighborhood Council Westside Neighborhood Council APPROVED (2) ABSENT: (1), Bonin (22) 22-0600-S42 Budget Recommendation relative to instructing the Department of City Planning (DCP) to report in regard to challenges with hiring and filling City Planner vacancies. (This matter was approved the Planning and Land Use Management Committee on June 7, 2022) Community Impact Statement: None submitted APPROVED (2) ABSENT: (1), Bonin (23) 20-0313-S2 Information Technology Agency reports relative to the status of the Human Resources and Payroll (HRP) Project. (Also referred to the Information Technology and General Services and Budget and Finance Committees) Fiscal Impact Statement: No Community Impact Statement: None submitted. CONTINUED (24) 20-1177 Motion (Koretz – Blumenfield) relative to the status of The Glue, LLC’s performance in connection with Contract No. C-137526 with the Department of Animal Services (DAS). Community Impact Statement: None submitted. NOTE & FILE (2) ABSENT: (1), Bonin (25) 21-0736-S1 DAS report relative to the acceptance of a $75,000 donation to the Animal Welfare Trust Fund from Petco Love for charitable purposes. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (26) 21-0048-S1 DAS report relative to acceptance of a $50,000 grant for the Animal Welfare Trust Fund from Maddie’s Fund for Animal Services life-saving programs. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin (27) 12-1967-S7 DAS report relative to proposed First Amendment to the grant agreement from the American Society of Prevention of Cruelty to Animals. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. APPROVED (2) ABSENT: (1), Bonin If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 00-0000). Telecommunication Relay Services Telephone communication is one of the most important forms of communication in society today. Due to advancements in technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications methods, both for peer- to-peer and third-party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers - generally telephone companies - are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY-Based TRS; Speech-to-Speech Relay Service; Shared Non-English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs. Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard-of-hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit theFCC's Disability Rights Office website.

Agenda

PERSONNEL, AUDITS, AND ANIMAL WELFARE COMMITTEE Wednesday, June 15, 2022 ROOM 1050, CITY HALL - 2:00 PM 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 MEMBERS: COUNCILMEMBER PAUL KORETZ, CHAIR COUNCILMEMBER MARQUEECE HARRIS-DAWSON COUNCILMEMBER MIKE BONIN (Adam Lid - Legislative Assistant - (213) 978-1076 or adam.lid@lacity.org) Pursuant to Assembly Bill 361, and due to concerns over COVID-19, this Los Angeles City Council committee meeting will take all public comment by teleconference. The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be heard at: (213) 621-CITY (Metro), (818) 904-9450 (Valley), (310) 471-CITY (Westside) and (310) 547-CITY (San Pedro Area). Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254 5252 and use Meeting ID No. 161 602 6414 and then press #. Press # again when prompted for participant ID. Once admitted into the meeting, press *9 to request to speak. Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act can be made by contacting the City Clerk's Office at (213) 978-1133. For Telecommunication Relay Services for the hearing impaired, please see the information located at the end of this agenda. Submit written comment at LACouncilComment.com Click here for agenda packets Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant at the phone number and/or email address listed above. The Legislative Assistant may answer questions and provide materials and notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access Real-Time Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For additional information, please contact the Legislative Assistant listed above. Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978-1960 or ethics.commission@lacity.org. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 12-0950-S1 Communication from the Mayor relative to the re-exemption of one Chief Financial Officer (Class Code 9230) position for the Bureau of Sanitation from the Civil Service pursuant to Charter Section 1001(b). Fiscal Impact Statement: No Community Impact Statement: None submitted. TIME LIMIT FILE - JULY 1, 2022 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022) (2) 22-0686 Communication from the Mayor relative to the exemption of one Defined Contribution Plan Manager (Class Code 9152) position for the City Personnel Department/Board of Deferred Compensation Administration from the Civil Service pursuant to Charter Section 1001(b). Fiscal Impact Statement: No Community Impact Statement: None submitted. TIME LIMIT FILE - JULY 1, 2022 (LAST DAY FOR COUNCIL ACTION - JULY 1, 2022) (3) 19-1168-S1 City Administrative Officer (CAO) report relative to the Tenative Salary Reopener Agreement in connection with the 2019-24 Memorandum of Understanding (MOU) and Amendment No. 1 for the Firefighters and Fire Captains’ Bargaining Unit (MOU23). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (4) 19-1165 CAO report relative to Tentative Agreement and Amendment No. 2 to the 2019-22 MOU for the Fire Chief Officers Representation Unit (MOU 22). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (5) 14-1763-S1 CAO report relative to Tentative Agreement and Amendment No. 1 to the 2019-24 MOU for the Police Officers, Captain and Above Bargaining Unit (MOU 25). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (6) 19-1166-S1 CAO report relative to Salary Reopener Tentative Agreement in conneciton with the 2019-23 MOU for the Senior Administrative and Administrative Analysts Bargaining Unit (MOU 61). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (7) 19-1447-S1 CAO report relative to Tentative Agreement and Amendment No. 1 in connection with the 2019-23 MOU with Inspectors Barganing Unit (MOU 05). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (8) 14-0407-S1 CAO report relative to Tentative Agreements and MOUs for the Administrative (MOU 01), Supervisory Technical (MOU 19), Supervisory Administrative (MOU 20), and Technical (MOU 21) Bargaining Units. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (9) 20-0331-S1 CAO report relative to Tentative Agreement and Amendment No. 1 to the 2019-23 MOU with the City Attorneys Bargaining Unit (MOU 29). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (10) 19-1136-S1 CAO report relative to Tentative Agreement and Amendment No. 2 to the 2019-23 MOU with the Confidential Attorneys Bargaining Unit (MOU 31). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (11) 19-1135-S1 CAO report relative to Tentative Agreement and Amendment No. 1 to the 2019-23 MOU for the Managing Attorneys Bargaining Unit (MOU 32). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (12) 22-0571 CAO and City Attorney reports and Ordinance relative to amending Schedule A of Section 4.61 of the Los Angeles Administrative Code to include and provide salaries for the new, non-represented classifications of Computer Support Assistant (Class Code 1451) and Network Support Assistant (Class Code 1453). Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (13) 22-0576 Los Angeles Housing Department report relative to the exemption of one Project Assistant (Class Code 1542) for the LAHD from the Civil Service pursuant to Charter Section 1001(d)(4) in connection with the Housing Opportunity for Persons with AIDS Program. Fiscal Impact Statement: No Community Impact Statement: None submitted. (14) 22-0609 Community Investment for Families Department (CIFD) reports relative to the exemption of one Project Coordinator (Class Code 1537) position for the CFID from the Civil Service pursuant to Charter Section 1001(d)(4). Fiscal Impact Statement: No Community Impact Statement: None submitted. (15) 15-0103-S5 City Planning Department report relative to amending the Fiscal Year (FY) 22-23 Proposed Budget to provide nine-months funding and resolution authority for one Senior City Planner, two City Planners, and four City Planning Associates in connection with implementing environmental justice policies and programs and related matters. (Also referred to the Planning and Land Use Management and Budget and Finance Committees) Fiscal Impact Statement: No Community Impact Statement: None submitted (16) 22-0583 Los Angeles Department of Water and Power report relative to approval of a salary premium for employees in the classifications of Electrical Mechanic (Class Code 3841), Senior Electrical Mechanic (Class Code 3834), and Electrical Mechanic Supervisor (Class Code 3835) assigned to Pine Tree Wind Power Plant. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (17) 20-0313-S5 CAO report relative to the April 2022 Quality Assurance report from Gartner, Inc. in connection with the Human Resources and Payroll (HRP) Project. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted. (18) 22-0567 Personnel Department report relative to implementation, benchmarks, and hiring goals for the Targeted Local Hire Program. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (19) 22-0618 Economic and Workforce Development Department (EWDD) relative to the exemption of 36 positions from the Civil Service for the EWDD pursuant to Charter Section 1001(d)(4). Fiscal Impact Statement: No Community Impact Statement: None submitted. (20) 22-0657 CAO report relative to proposed agreement with CorrecTek, Inc. for electronic health records software and hosting services to manage medical records at City correctional care facilities. Fiscal Impact Statement: Yes Financial Policies Statement: Yes Community Impact Statement: None submitted. TIME LIMIT FILE - AUGUST 1, 2022 (LAST DAY FOR COUNCIL ACTION - JULY 29, 2022) (21) 21-1469 Bureau of Engineering and Bureau of Street Services joint report relative to citywide sidewalk inventory and assessment. (This item was considered by the Public Works Committee on May 11, 2022) Fiscal Impact Statement: No Community Impact Statement: Yes South Robertson Neighborhood Council Mid City West Neighborhood Council Downtown Los Angeles Neighborhood Council Studio City Neighborhood Council Westside Neighborhood Council (22) 22-0600-S42 Budget Recommendation relative to instructing the Department of City Planning (DCP) to report in regard to challenges with hiring and filling City Planner vacancies. (This matter was approved the Planning and Land Use Management Committee on June 7, 2022) Community Impact Statement: None submitted (23) 20-0313-S2 Information Technology Agency reports relative to the status of the Human Resources and Payroll (HRP) Project. (Also referred to the Information Technology and General Services and Budget and Finance Committees) Fiscal Impact Statement: No Community Impact Statement: None submitted. (24) 20-1177 Motion (Koretz – Blumenfield) relative to the status of The Glue, LLC’s performance in connection with Contract No. C-137526 with the Department of Animal Services (DAS). Community Impact Statement: None submitted. (25) 21-0736-S1 DAS report relative to the acceptance of a $75,000 donation to the Animal Welfare Trust Fund from Petco Love for charitable purposes. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (26) 21-0048-S1 DAS report relative to acceptance of a $50,000 grant for the Animal Welfare Trust Fund from Maddie’s Fund for Animal Services life-saving programs. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. (27) 12-1967-S7 DAS report relative to proposed First Amendment to the grant agreement from the American Society of Prevention of Cruelty to Animals. Fiscal Impact Statement: Yes Community Impact Statement: None submitted. If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 00-0000). Telecommunication Relay Services Telephone communication is one of the most important forms of communication in society today. Due to advancements in technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications methods, both for peer- to-peer and third-party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers - generally telephone companies - are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY-Based TRS; Speech-to-Speech Relay Service; Shared Non-English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs. Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard-of-hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit theFCC's Disability Rights Office website.