Personnel, Audits, and Hiring Committee
Regular MeetingLos Angeles, CA · September 19, 2023
Minutes
Please Note Public Comment Will Be Taken InPerson Only.
JOURNAL – PERSONNEL, AUDITS, AND HIRING COMMITTEE
TUESDAY, SEPTEMBER 19, 2023 8:30 AM
ROOM 401, CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER TIM McOSKER, CHAIR
COUNCILMEMBER IMELDA PADILLA, VICE CHAIR
COUNCILMEMBER HUGO SOTOMARTÍNEZ
(Adam Lid Legislative Assistant (213) 9781076 or adam.lid@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
The Committee will take public comment from members of the public inperson only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 210831
City Administrative Officer (CAO) report relative to proposed
Third Amendment and restated agreement to Contract No. C131322
with Steven Siemers Dispute Resolution, LLC to (i) extend the term for a
revised term effective February 15, 2018 through June 30, 2024 to
continue the administration of an Alternative Dispute Resolution program
for active and retired members of the Los Angeles Police Protective
League.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted.
TIME LIMIT FILE NOVEMBER 10, 2023
revised term effective February 15, 2018 through June 30, 2024 to
continue the administration of an Alternative Dispute Resolution program
for active and retired members of the Los Angeles Police Protective
League.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted.
TIME LIMIT FILE NOVEMBER 10, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 8, 2023)
APPROVED (2), (1) ABSENT Padilla
(2) 230522
CONTINUED FROM JUNE 6, 2023
CAO and Board of Public Works reports relative to one Resolution
Authority for one Senior Management Analyst II position (Class Code
91712) for the Board of Public Works to act as lead Grants Officer
managing its grants management unit.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Budget, Finance and Innovation and Personnel,
Audits, and Hiring Committees.)
APPROVED (2), (1) ABSENT Padilla
(3) 230600S104
CAO and Board of Public Works reports relative to authorization for one
Senior Management Analyst (Class Code 91711) for the Board of Public
Works for the Centralized Contracts Management Section.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted.
(4) 230385
Department of Fire and Police Pensions Annual (LAFPP) report relative to
the LAFPP Report for Fiscal Year 202122.
Fiscal Impact Statement: No
Financial Policies Statement: Yes
Community Impact Statement: None submitted.
(4) 230385
Department of Fire and Police Pensions Annual (LAFPP) report relative to
the LAFPP Report for Fiscal Year 202122.
Fiscal Impact Statement: No
Community Impact Statement: None submitted.
NOTE & FILE (3)
(5) 230600S15
Board of Police Commissioners report relative to addressing barriers to
hiring lateral transfers of personnel employed by law enforcement agencies
external to the City of Los Angeles.
Fiscal Impact Statement: No
Community Impact Statement: None submitted.
APPROVED (2), (1) ABSENT Padilla
(6) 171098
Personnel Department reports relative to succession plans submitted by
City Departments with reference to Equitable Workforce and Service
Restorations Plans prepared pursuant to Mayor Garcetti’s Executive
Directive No. 15.
Fiscal Impact Statement: No
Community Impact Statement: None submitted.
NOTE & FILE (3)
(7) 230600S72
Adopted Budget Recommendation relative to positions that have been
vacant for several years which are no longer necessary or could be
reclassified.
Community Impact Statement: None submitted.
APPROVED (2), (1) ABSENT Padilla
(8) 230600S73
Adopted Budget Recommendation relative to funding that the Personnel
Department receives from other Departments for services.
Community Impact Statement: None submitted.
vacant for several years which are no longer necessary or could be
reclassified.
Community Impact Statement: None submitted.
APPROVED (2), (1) ABSENT Padilla
(8) 230600S73
Adopted Budget Recommendation relative to funding that the Personnel
Department receives from other Departments for services.
Community Impact Statement: None submitted.
APPROVED (2), (1) ABSENT Padilla
(9) 230600S74
Adopted Budget Recommendation relative to attracting lateral transfers for
the Police Service Representative classification.
Community Impact Statement: None submitted.
APPROVED (2), (1) ABSENT Padilla
(10) 220600S89
CONTINUED FROM AUGUST 3, 2022
Information Technology Agency (ITA) report in response to Adopted Budget
Motions relative to policy changes needed to facilitate hiring in the
department (Council File No. 220600S31) and ways to engage with local
colleges, high schools, and other organizations to streamline and improve
the City’s recruitment hiring process for Information Technology employees
(Council File No. 220600S30).
Fiscal Impact Statement: No
Community Impact Statement: None submitted.
CONTINUED
(11) 200313S21
CAO report relative to the Gartner, Inc. Human Resources and Payroll
Project Quality Assurance Services Monthly report for July 2023.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance and Innovation Committees.)
CONTINUED
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance and Innovation Committees.)
CONTINUED
(12) 200313S20
CAO report relative to the Gartner, Inc. Human Resources and Payroll
Project Quality Assurance Services Monthly report for June 2023.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance and Innovation Committees.)
NOTE & FILE (3)
(13) 200313S19
CAO report relative to the Gartner, Inc. Human Resources and Payroll
Project Quality Assurance Services Monthly report for May 2023.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance and Innovation Committees.)
NOTE & FILE (3)
(14) 200313S17
CONTINUED FROM JUNE 6, 2023
CAO report relative to the Gartner, Inc. Human Resources and Payroll
Project Quality Assurance Services Monthly report for March 2023.
Fiscal Impact Statement: Yes
Operations, and Budget, Finance and Innovation Committees.)
NOTE & FILE (3)
(14) 200313S17
CONTINUED FROM JUNE 6, 2023
CAO report relative to the Gartner, Inc. Human Resources and Payroll
Project Quality Assurance Services Monthly report for March 2023.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance and Innovation Committees.)
NOTE & FILE (3)
(15) 230600S76
Adopted Budget Recommendation relative to making the Police Service
Representative classification competitive as compared to other City
classifications.
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring and Budget,
Finance, and Innovation Committees.)
APPROVED AS AMENDED (2), (1) ABSENT Padilla
(16) 230600S82
Adopted Budget Recommendation relative to opportunities to partner with
nonprofit organizations to enhance the City's recruitment of Bridge to Jobs
and Targeted Local Hire candidates in order to develop a geographically
and demographically inclusive candidate pool.
Community Impact Statement: None submitted.
APPROVED (2), (1) ABSENT Padilla
(17) 230600S85
Adopted Budget Recommendation relative to the retention bonus offered
to Assistant Environmental Compliance Inspectors serving on
CARE/CARE+ teams.
Community Impact Statement: None submitted.
APPROVED (2), (1) ABSENT Padilla
SUPPORTING MATERIALS
(17) 230600S85
Adopted Budget Recommendation relative to the retention bonus offered
to Assistant Environmental Compliance Inspectors serving on
CARE/CARE+ teams.
Community Impact Statement: None submitted.
APPROVED (2), (1) ABSENT Padilla
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.
Agenda
Please Note Public Comment Will Be Taken InPerson Only.
PERSONNEL, AUDITS, AND HIRING COMMITTEE
TUESDAY, SEPTEMBER 19, 2023 8:30 AM
ROOM 401, CITY HALL
200 NORTH SPRING STREET, LOS ANGELES, CA 90012
MEMBERS: COUNCILMEMBER TIM McOSKER, CHAIR
COUNCILMEMBER IMELDA PADILLA, VICE CHAIR
COUNCILMEMBER HUGO SOTOMARTÍNEZ
(Adam Lid Legislative Assistant (213) 9781076 or adam.lid@lacity.org)
Submit written comment at LACouncilComment.com
The audio for Committee meetings is broadcast live on the internet at https://clerk.lacity.gov/calendar. The live audio can also
be accessed at: (213) 621CITY (Metro), (818) 9049450 (Valley), (310) 471CITY (Westside) and (310) 547CITY (San Pedro
Area). If the live audio is unavailable via one of these channels, members of the public are encouraged to use one of the other
channels.
The Committee will take public comment from members of the public inperson only; there will be no public comment by
teleconference. Additional information regarding Committee procedures provided at the end of this agenda.
MULTIPLE AGENDA ITEM COMMENT
GENERAL PUBLIC COMMENT
ITEM(S)
(1) 210831
City Administrative Officer (CAO) report relative to proposed
Third Amendment and restated agreement to Contract No. C131322
with Steven Siemers Dispute Resolution, LLC to (i) extend the term for a
revised term effective February 15, 2018 through June 30, 2024 to
continue the administration of an Alternative Dispute Resolution program
for active and retired members of the Los Angeles Police Protective
League.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted.
TIME LIMIT FILE NOVEMBER 10, 2023
revised term effective February 15, 2018 through June 30, 2024 to
continue the administration of an Alternative Dispute Resolution program
for active and retired members of the Los Angeles Police Protective
League.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted.
TIME LIMIT FILE NOVEMBER 10, 2023
(LAST DAY FOR COUNCIL ACTION NOVEMBER 8, 2023)
(2) 230522
CONTINUED FROM JUNE 6, 2023
CAO and Board of Public Works reports relative to one Resolution
Authority for one Senior Management Analyst II position (Class Code
91712) for the Board of Public Works to act as lead Grants Officer
managing its grants management unit.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Budget, Finance and Innovation and Personnel,
Audits, and Hiring Committees.)
(3) 230600S104
CAO and Board of Public Works reports relative to authorization for one
Senior Management Analyst (Class Code 91711) for the Board of Public
Works for the Centralized Contracts Management Section.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted.
(4) 230385
Department of Fire and Police Pensions Annual (LAFPP) report relative to
the LAFPP Report for Fiscal Year 202122.
Fiscal Impact Statement: No
Community Impact Statement: None submitted.
Community Impact Statement: None submitted.
(4) 230385
Department of Fire and Police Pensions Annual (LAFPP) report relative to
the LAFPP Report for Fiscal Year 202122.
Fiscal Impact Statement: No
Community Impact Statement: None submitted.
(5) 230600S15
Board of Police Commissioners report relative to addressing barriers to
hiring lateral transfers of personnel employed by law enforcement agencies
external to the City of Los Angeles.
Community Impact Statement: None submitted.
(6) 171098
Personnel Department reports relative to succession plans submitted by
City Departments with reference to Equitable Workforce and Service
Restorations Plans prepared pursuant to Mayor Garcetti’s Executive
Directive No. 15.
Fiscal Impact Statement: No
Community Impact Statement: None submitted.
(7) 230600S72
Adopted Budget Recommendation relative to positions that have been
vacant for several years which are no longer necessary or could be
reclassified.
Community Impact Statement: None submitted.
(8) 230600S73
Adopted Budget Recommendation relative to funding that the Personnel
Department receives from other Departments for services.
Community Impact Statement: None submitted.
(9) 230600S74
Adopted Budget Recommendation relative to attracting lateral transfers for
the Police Service Representative classification.
Community Impact Statement: None submitted.
Department receives from other Departments for services.
Community Impact Statement: None submitted.
(9) 230600S74
Adopted Budget Recommendation relative to attracting lateral transfers for
the Police Service Representative classification.
Community Impact Statement: None submitted.
(10) 220600S89
CONTINUED FROM AUGUST 3, 2022
Information Technology Agency (ITA) report in response to Adopted Budget
Motions relative to policy changes needed to facilitate hiring in the
department (Council File No. 220600S31) and ways to engage with local
colleges, high schools, and other organizations to streamline and improve
the City’s recruitment hiring process for Information Technology employees
(Council File No. 220600S30).
Fiscal Impact Statement: No
Community Impact Statement: None submitted.
(11) 200313S21
CAO report relative to the Gartner, Inc. Human Resources and Payroll
Project Quality Assurance Services Monthly report for July 2023.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance and Innovation Committees.)
(12) 200313S20
CAO report relative to the Gartner, Inc. Human Resources and Payroll
Project Quality Assurance Services Monthly report for June 2023.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
CAO report relative to the Gartner, Inc. Human Resources and Payroll
Project Quality Assurance Services Monthly report for June 2023.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance and Innovation Committees.)
(13) 200313S19
CAO report relative to the Gartner, Inc. Human Resources and Payroll
Project Quality Assurance Services Monthly report for May 2023.
Fiscal Impact Statement: Yes
Financial Policies Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance and Innovation Committees.)
(14) 200313S17
CONTINUED FROM JUNE 6, 2023
CAO report relative to the Gartner, Inc. Human Resources and Payroll
Project Quality Assurance Services Monthly report for March 2023.
Fiscal Impact Statement: Yes
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring, Government
Operations, and Budget, Finance and Innovation Committees.)
(15) 230600S76
Adopted Budget Recommendation relative to making the Police Service
Representative classification competitive as compared to other City
classifications.
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring and Budget,
Operations, and Budget, Finance and Innovation Committees.)
(15) 230600S76
Adopted Budget Recommendation relative to making the Police Service
Representative classification competitive as compared to other City
classifications.
Community Impact Statement: None submitted.
(Referred to the Personnel, Audits, and Hiring and Budget,
Finance, and Innovation Committees.)
(16) 230600S82
Adopted Budget Recommendation relative to opportunities to partner with
nonprofit organizations to enhance the City's recruitment of Bridge to Jobs
and Targeted Local Hire candidates in order to develop a geographically
and demographically inclusive candidate pool.
Community Impact Statement: None submitted.
(17) 230600S85
Adopted Budget Recommendation relative to the retention bonus offered
to Assistant Environmental Compliance Inspectors serving on
CARE/CARE+ teams.
Community Impact Statement: None submitted.
SUPPORTING MATERIALS
Materials relating to items on the agenda are available on the Office of the City Clerk's Council File Management System found at
https://cityclerk.lacity.org/lacityclerkconnect by entering the Council File number (e.g., 000000) associated with the agenda item.
PUBLIC INPUT AT CITY COUNCIL COMMITTEE MEETINGS
Members of the public who wish to speak on one or multiple items shall have an opportunity to speak up to one minute per item up
to a total of two minutes for two or more agenda items. At regular meetings, members of the public shall also have an opportunity to
speak up to one minute for general public comment on any matter within the subjectmatter jurisdiction of the Committee. The
Committee is not required to take general public comment at special meetings. The Committee may limit the total amount of time for
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
public comment on any specific agenda item, on all agendaitems collectively, and/or on general public comment, based on the
anticipated time required to hear from public speakers on any given or all agenda items, on the availability of Committee members
and the need to maintain quorum, and on any other relevant factor. The Committee shall not discuss or take action relative to any
general public comment except as explicitly permitted under the Brown Act.
COMMITTEE INFORMATION, ASSIGNMENTS, AND STRUCTURE
https://clerk.lacity.gov/clerkservices/cps/councilcommitteemeetings/infoassignmentsstructure
SPECIAL ACCOMMODATION
Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with
Disabilities Act, can be made by contacting the City Clerk's Office at (213) 9781133. For Telecommunications Relay Service for the
hearing impaired, please see the information below.
NOTICE TO PAID REPRESENTATIVES
If a member of the public is compensated to monitor, attend, or speak at this meeting, City law may require them to register as a
lobbyist and report this activity. More information can be found at Los Angeles Municipal Code 48.01 et seq. or at
ethics.lacity.org/lobbying. Further assistance can be found by contacting the Ethics Commission at (213) 9781960 or
ethics.commission@lacity.org.
EXHAUSTION OF ADMINISTRATIVE REMEDIES
A member of the public seeking to challenge a City action in court may be limited to raising only those issues raised at the public
hearing described in this notice, or in written correspondence delivered to the City Clerk prior to the public hearing in time
reasonably to be considered by the Committee members. Any written correspondence delivered to the City Clerk before the City
Council's final action on a matter will become a part of the administrative record.
TELECOMMUNICATIONS RELAY SERVICE (TRS) COMMUNICATIONS
Individuals who are deaf and hard of hearing, and individuals with a speech disability, may be able to avail themselves of both for
peertopeer and thirdparty telecommunications relay service (TRS) communications. Telecommunications Relay Service is a
telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in
all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers
generally telephone companies are compensated for the costs of providing TRS from either a state or a federal fund. There is no
cost to the TRS user.
What forms of TRS are available? There are several forms of TRS, depending on the particular needs of the user and the equipment
available: TRS includes: Text to Voice TIYBased TRS; SpeechtoSpeech Relay Service; Shared NonEnglish Language Relay
Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail
descriptions, https://www.fcc.gov/consumers/guides/telecommunicationsrelayservicetrs.
Don't hang up! Some people hang up on TRS calls because they think the caller is a telemarketer. If you hear, "Hello, this is the relay
service…" when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf,
hardofhearing, or has a speech disability.
For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit the
FCC's Disability Rights Office website.