Planning and Land Use Management Committee

JOURNAL – PLANNING AND LAND USE MANAGEMENT COMMITTEE Tuesday, September 20, 2022 JOHN FERRARO COUNCIL CHAMBER, ROOM 340, CITY HALL ­ 2:00 PM 200 NORTH SPRING STREET, LOS ANGELES, CA 90012 COUNCILMEMBER MARQUEECE HARRIS­ MEMBERS: DAWSON, CHAIR COUNCILMEMBER GILBERT A. CEDILLO COUNCILMEMBER BOB BLUMENFIELD COUNCILMEMBER JOHN S. LEE COUNCILMEMBER MONICA RODRIGUEZ (Candy Rosales ­ Legislative Assistant ­ (213) 978­1078 Questions can be submitted to clerk.plumcommittee@lacity.org) Pursuant to Assembly Bill 361, and due to concerns over COVID­19, this Los Angeles City Council committee meeting will take all public comment by teleconference. The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be heard at: (213) 621­CITY (Metro), (818) 904­9450 (Valley), (310) 471­CITY (Westside) and (310) 547­CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public should try one of the other channels. Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254 5252 and use Meeting ID No. 161 644 6631 and then press #. Press # again when prompted for participant ID. Once admitted into the meeting, press *9 to request to speak. Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act can be made by contacting the City Clerk's Office at (213) 978­1133. For Telecommunication Relay Services for the hearing impaired, please see the information located at the end of this agenda. Submit written comment at LACouncilComment.com Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant at the phone number and/or email address listed above. The Legislative Assistant may answer questions and provide materials and notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access Real­Time Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For additional information, please contact the Legislative Assistant listed above. Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. MULTIPLE AGENDA ITEM COMMENT Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For additional information, please contact the Legislative Assistant listed above. Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978­1960 or ethics.commission@lacity.org. MULTIPLE AGENDA ITEM COMMENT GENERAL PUBLIC COMMENT ITEM(S) (1) 20­1426 CD 14 Negative Declaration, and related California Environmental Quality Act findings; reports from the Los Angeles City Planning Commission and Mayor, Resolution for a General Plan Amendment to the Northeast Los Angeles Community Plan, from Low Medium II Residential to Neighborhood Commercial for the subject properties; and draft Ordinance effectuating a Zone Change Change from RD1.5­1 to [Q]C4­1VL for the subject properties pursuant to Los Angeles Municipal Code Section 12.32, relative to a General Plan Amendment to amend the Northeast Los Angeles Community Plan to re­designate the subject properties from Low Medium II Residential to Neighborhood Commercial General Plan Land Use, and a Zone Change from RD1.5­1 to [Q]C4­1VL, the action is in response to Council Motion CF 20­1426, which requests that the General Plan Land Use and Zoning of these properties be corrected to reflect existing built conditions and to facilitate the reuse of existing commercial buildings in the Hermon neighborhood, the General Plan Amendment and Zone Change does not involve the demolition, remodel, construction, or alteration of any structures, public facilities, or land for the properties located at 5715 North Monterey Road; 5800­5814 North Monterey Road; and 5321 East Via Marisol. Applicant: City of Los Angeles Case No. CPC­2021­8627­GPA­ZC Environmental No. ENV­2021­8629­ND Fiscal Impact Statement: No Community Impact Statement: None submitted APPROVED Report from Los Angeles City Planning Commission, Transmittal from Mayor, Resolution, and draft Ordinance, dated 08­11­2022 ­ (4) Yes; (0) No; (1) Absent: Cedillo (2) 21­0245 CD 10 Environmental Impact Report and related California Environmental Quality Act findings, report from the City Attorney, and draft Ordinance relative to  Community Impact Statement: None submitted APPROVED Report from Los Angeles City Planning Commission, Transmittal from Mayor, Resolution, and draft Ordinance, dated 08­11­2022 ­ (4) Yes; (0) No; (1) Absent: Cedillo (2) 21­0245 CD 10 Environmental Impact Report and related California Environmental Quality Act findings, report from the City Attorney, and draft Ordinance relative to an Amendment to the West Adams­Baldwin Hills­Leimert Community Plan Implementation Overlay District (Ordinance No. 184794, as subsequently amended by Ordinance No. 186401) to modify provisions in the Jefferson/La Cienega Transit Oriented District Subarea for Parcel Group E. Applicant: David McNaught, 5850 West Jefferson, LLC Representative: Francis Park, Park and Velayos LLP Case No. CPC­2019­4992­CPIOA­ZAD­SPR­WDI Environmental No. ENV­2008­478­EIR; Addendum; SCH No. 2008021013 Related Case: ADM­2019­4994­CPIOC Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Report from City Attorney and draft Ordinance, dated 06­09­2022 – (4) Yes; (0) No: (1) Absent: Cedillo (3) 21­1284 Resolution (Blumenfield ­ Raman ­ Koretz ­ de Leon for Bonin ­ Krekorian) relative to directing City staff to consult with the Santa Monica Mountains Conservancy (SMMC) prior to the release of any draft negative declarations and environmental impact reports under the California Environmental Quality Act (CEQA) and on projects that may affect natural resources within the Santa Monica Mountains Zone, as defined in the Conservancy Act (Public Resources Code sections 21080.3, 21080.4, 21091, and 21153); this Resolution shall apply prospectively only and not to any discretionary CEQA approval published or sought from the City prior to the date this Resolution becomes effective; direct the Department of City Planning, the Bureau of Engineering, and the Bureau of Street Services ­ Urban Forestry Division, in consultation with the City Attorney’s Office, to: 1) Coordinate with other City departments and take all necessary steps to ensure that Eastern Santa Monica Mountains Natural Resource Protection Plan prepared by SMMC will be considered by the City in the CEQA process to ensure the protection and conservation of sensitive habitat areas; 2) Coordinate with other City departments and develop a process to consider all future spatial habitat protection maps prepared by SMMC; and, 3) Report back to the City Council within 90 days on the status of the coordination efforts regarding the Eastern Santa Monica Mountains Natural  any discretionary CEQA approval published or sought from the City prior to the date this Resolution becomes effective; direct the Department of City Planning, the Bureau of Engineering, and the Bureau of Street Services ­ Urban Forestry Division, in consultation with the City Attorney’s Office, to: 1) Coordinate with other City departments and take all necessary steps to ensure that Eastern Santa Monica Mountains Natural Resource Protection Plan prepared by SMMC will be considered by the City in the CEQA process to ensure the protection and conservation of sensitive habitat areas; 2) Coordinate with other City departments and develop a process to consider all future spatial habitat protection maps prepared by SMMC; and, 3) Report back to the City Council within 90 days on the status of the coordination efforts regarding the Eastern Santa Monica Mountains Natural Resource Protection Plan and a process for all future spatial habitat protection maps prepared by SMMC. (Also referred to the Energy, Climate Change, Environmental Justice, and River Committee) Community Impact Statement: Yes For: Tarzana Neighborhood Council RECEIVED and FILED Resolution (Blumenfied ­ Raman ­ Bonin ­ Koretz ­ Krekorian); and APPROVED Resolution (Blumenfied ­ Raman ­ Koretz ­ De Leon for Bonin ­ Krekorian) with revised recommendations – (4) Yes; (0) No; (1) Absent: Cedillo (4) 18­1101 CD 5 Negative Declaration, and related California Environmental Quality Act findings; report from the City Attorney, and draft Ordinance relative to amending the Westwood Village Specific Plan, established by Ordinance No. 164,305 and amended by Ordinance Nos. 167,407 and 176,177 and, amending the Westwood Design Review Board Specific Plan established by Ordinance No. 163,204. Applicant: City of Los Angeles Case No. CPC­2021­795­SP Environmental No. ENV­2021­815­ND Fiscal Impact Statement: No Community Impact Statement: Yes Against unless Amended: Westwood Neighborhood Council For: North Westwood Neighborhood Council APPROVED Report from City Attorney and draft Ordinance, dated 09­14­2022 – (4) Yes; (0) No: (1) Absent: Cedillo (5) 21­1497 CD 14 Related to Council file Nos. 21­1497­S1 and 21­1497­S2 Environmental Impact Report (EIR), No. ENV­2016­3691­EIR, (SCH No.  Against unless Amended: Westwood Neighborhood Council For: North Westwood Neighborhood Council APPROVED Report from City Attorney and draft Ordinance, dated 09­14­2022 – (4) Yes; (0) No: (1) Absent: Cedillo (5) 21­1497 CD 14 Related to Council file Nos. 21­1497­S1 and 21­1497­S2 Environmental Impact Report (EIR), No. ENV­2016­3691­EIR, (SCH No. 2018021068), Mitigation Measures and Mitigation Monitoring Program, and related California Environmental Quality Act findings; report from the Los Angeles City Planning Commission (LACPC), and an Appeal filed by CREED LA (Representative: Kendra Hartman, Adams, Broadwell, Joseph & Cardozo), from the determination of the LACPC in denying the Appeal and sustaining the Deputy Advisory Agency’s determination, dated September 16, 2021; and, approving a Vesting Tentative Tract Map No. 74550­CN, pursuant to Section 17.15 of the Los Angeles Municipal Code; for the merger and re­subdivision of eight existing lots into one ground lot for commercial and live/work condominium purposes, as shown on map stamp­dated September 2, 2020, and a Haul Route for the export of approximately 74,500 cubic yards of soil; for the property located at 668­ 678 South Mateo Street, 669­679 South Imperial Street, subject to Modified Conditions of Approval. Applicant: District Centre, LP, & District Centre­GPA, LP Representative: Edgar Khalatian, Mayer Brown, LLP Case No. VTT­74550­CN­2A Environmental Nos. ENV­2016­3691­EIR; SCH No. 2018021068 Fiscal Impact Statement: No Community Impact Statement: None submitted TIME LIMIT FILE ­ OCTOBER 12, 2022 (LAST DAY FOR COUNCIL ACTION ­ OCTOBER 12, 2022) DENIED the appeal, and thereby SUSTAINED the determination of the Los Angeles City Planning Commission (LACPC), as detailed in the Report from the LACPC dated 12­23​­2021 – (4) Yes; (0) No; (1) Absent: Cedillo (6) 21­1497­S1 CD 14 Related to Council file Nos. 21­1497 and 21­1497­S2 Environmental Impact Report (EIR), No. ENV­2016­3691­EIR, (SCH No. 2018021068), Mitigation Measures and Mitigation Monitoring Program, and related California Environmental Quality Act findings, report from the LACPC, and an Appeal filed by CREED LA (Representative: Kendra Hartmann, Adams, Broadwell, Joseph & Cardozo) from the determination  DENIED the appeal, and thereby SUSTAINED the determination of the Los Angeles City Planning Commission (LACPC), as detailed in the Report from the LACPC dated 12­23​­2021 – (4) Yes; (0) No; (1) Absent: Cedillo (6) 21­1497­S1 CD 14 Related to Council file Nos. 21­1497 and 21­1497­S2 Environmental Impact Report (EIR), No. ENV­2016­3691­EIR, (SCH No. 2018021068), Mitigation Measures and Mitigation Monitoring Program, and related California Environmental Quality Act findings, report from the LACPC, and an Appeal filed by CREED LA (Representative: Kendra Hartmann, Adams, Broadwell, Joseph & Cardozo) from the determination of the LACPC in approving a Main Conditional Use Permit for the on­site sale of a full­line of alcoholic beverages within four establishments and a Site Plan Review for a project resulting in an increase of 50 or more dwelling units for the demolition of an existing warehouse and surface parking lot, and the construction of a 197,355­square­foot mixed­use building including 185 live/work units, 23,380 square feet of commercial space, and associated parking facilities on a 44,839 square foot lot, the project also proposes the ability to implement a Flexibility Option that would provide the flexibility to increase the commercial square footage provided by the project from 23,380 square feet to 45,873 square feet, which would reduce the overall amount of live/work units from 185 to 159, for the property located at 668­678 South Mateo Street, 669­679 South Imperial Street, subject to Modified Conditions of Approval. Applicant: District Centre, LP, & District Centre­GPA, LP Representative: Edgar Khalatian, Mayer Brown, LLP Case No. CPC­2016­3689­GPA­VZC­HD­MCUP­DB­SPR­1A Environmental Nos. ENV­2016­3691­EIR; SCH No. 2018021068 Fiscal Impact Statement: No Community Impact Statement: None submitted DENIED the appeal, and thereby SUSTAINED the determination of the Los Angeles City Planning Commission (LACPC), as detailed in the Report from the LACPC dated 02­08​­2022 – (4) Yes; (0) No; (1) Absent: Cedillo (7) 21­1497­S2 CD 14 Related to Council file Nos. 21­1497 and 21­1497­S1 Environmental Impact Report and related California Environmental Quality Act findings; reports from the Los Angeles City Planning Commission and Mayor, Resolution for the General Plan Amendmewnt to the Central City North Community Plan, to change the land use designation from Heavy Industrial to Regional Commercial, pursuant to Charter Section 555 and Section 11.5.6 of the Los Angeles Municipal Code (LAMC); and draft Ordinance effectuating a Vesting Zone and Height District Change from M3­1­RIO to (T)(Q)C2­2­RIO, pursuant to LAMC Section 12.32 Q; for the demolition of an existing warehouse and surface parking lot, and the construction of a 197,355­square­foot mixed­use building including 185 live/work units, 23,380 square feet of commercial space, and associated  Environmental Impact Report and related California Environmental Quality Act findings; reports from the Los Angeles City Planning Commission and Mayor, Resolution for the General Plan Amendmewnt to the Central City North Community Plan, to change the land use designation from Heavy Industrial to Regional Commercial, pursuant to Charter Section 555 and Section 11.5.6 of the Los Angeles Municipal Code (LAMC); and draft Ordinance effectuating a Vesting Zone and Height District Change from M3­1­RIO to (T)(Q)C2­2­RIO, pursuant to LAMC Section 12.32 Q; for the demolition of an existing warehouse and surface parking lot, and the construction of a 197,355­square­foot mixed­use building including 185 live/work units, 23,380 square feet of commercial space, and associated parking facilities on a 44,839 square foot lot; the Project also proposes the ability to implement a Flexibility Option that would provide the flexibility to increase the commercial square footage provided by the Project from 23,380 square feet to 45,873 square feet, which would reduce the overall amount of live/work units from 185 to 159; for the properties located at 668­ 678 South Mateo Street and 669­679 South Imperial Street, subject to Modified Conditions of Approval. Fiscal Impact Statement: Yes Community Impact Statement: None submitted APPROVED Report from Los Angeles City Planning Commission, Transmittal from Mayor, Resolution, and draft Ordinance, dated 01­27­2022 ­ (4) Yes; (0) No; (1) Absent: Cedillo (8) 22­0574 CD 11 Sustainable Communities Environmental Assessment (SCEA), No. ENV­ 2021­4938­SCEA, Mitigation Monitoring Program prepared for the SCEA, and related California Environmental Quality Act (CEQA) findings; report from the Department of City Planning relative to compliance with the CEQA requirements for the use of a SCEA, as authorized by Public Resources Code (PRC) Section 21155.2(b), for the future consideration of the development of the project identified as Planning Case No. CPC­2021­ 4937­CU­DB­SPR­WDI­HCA; for the determination that the proposed project is a transit priority project, as defined by PRC Section 21155, that is consistent with the general use designations, density, building intensity, and applicable policies specified for the project area in the Regional Transportation Plan/Sustainable Communities Strategy (RTP/SCS) prepared by the Southern California Association of Governments (SCAG); contains more than 50 percent residential; provides a minimum net density greater than 20 units an acre; and is within one­half mile of a major transit stop or high­quality transit corridor included in a regional transportation plan; the proposed project is a residential or mixed­use project as defined by PRC Section 21159.28(d), that incorporates all feasible mitigation measures, performance standards, or criteria set forth in the prior environmental reports, including SCAG’s 2016­2040 RTP/SCS and 2020­ 2045 RTP/SCS Program Environmental Impact Reports; all potentially significant or significant effects required to be identified and analyzed pursuant to CEQA in an initial study have been identified and analyzed in an initial study; and with respect to each significant effect on the  contains more than 50 percent residential; provides a minimum net density greater than 20 units an acre; and is within one­half mile of a major transit stop or high­quality transit corridor included in a regional transportation plan; the proposed project is a residential or mixed­use project as defined by PRC Section 21159.28(d), that incorporates all feasible mitigation measures, performance standards, or criteria set forth in the prior environmental reports, including SCAG’s 2016­2040 RTP/SCS and 2020­ 2045 RTP/SCS Program Environmental Impact Reports; all potentially significant or significant effects required to be identified and analyzed pursuant to CEQA in an initial study have been identified and analyzed in an initial study; and with respect to each significant effect on the environment required to be identified in the initial study, changes or alterations have been required in or incorporated into the project that avoids or mitigates the significant effects to a level of insignificance; mitigation measures will be made enforceable conditions on the project; for the proposed demolition and removal of all existing structures from the project site, with the exception of the existing Dinah’s Family Restaurant building on the project site (that would be preserved and renovated in place) and some existing signage, and development of the site with an eight­story, 362­unit multi­family residential building, with approximately 3,700 square feet of ground­floor restaurant space fronting Sepulveda Boulevard, of the 362 proposed units, 41 would be restricted to Very Low Income households, the proposed new building would total approximately 365,623 square feet, which along with the existing Dinah’s Family Restaurant, would result in a floor area ratio (FAR) of 3.85:1, would reach 96 feet and 4 inches in height as measured to the top of the elevator structure, and, would require the export of approximately 30,000 cubic yards of soil; for the properties located at 6501­6521 South Sepulveda Boulevard and 6502 ­ 6520 South Arizona Avenue. Applicant: Ed McCoy, FRH Realty, LLC Representative: Jonathan Lonner, Burns & Bouchard, Inc. Case No. CPC­2021­4937­CU­DB­SPR­WDI­HCA Environmental No. ENV­2021­4938­SCEA Financial Policies Statement: No Community Impact Statement: Yes For if Amended: Neighborhood Council of Westchester Playa APPROVED Report from Department of City Planning dated 05­10­2022 – (4) Yes; (0) No: (1) Absent: Cedillo (9) 21­1272 CD 5 CONTINUED FROM 9/6/22 Categorical Exemption from the California Environmental Quality Act (CEQA) pursuant to CEQA Guidelines, Section 15321, and related CEQA findings; report from the Department of City Planning, Office of the Zoning Administrator, and appeal filed by Jan Fathi, Operator of Habibi Café (Representative: Martin S. Wolf, Esq., MSW Law Firm) from the determination in part of the Zoning Administrator, in requiring the  APPROVED Report from Department of City Planning dated 05­10­2022 – (4) Yes; (0) No: (1) Absent: Cedillo (9) 21­1272 CD 5 CONTINUED FROM 9/6/22 Categorical Exemption from the California Environmental Quality Act (CEQA) pursuant to CEQA Guidelines, Section 15321, and related CEQA findings; report from the Department of City Planning, Office of the Zoning Administrator, and appeal filed by Jan Fathi, Operator of Habibi Café (Representative: Martin S. Wolf, Esq., MSW Law Firm) from the determination in part of the Zoning Administrator, in requiring the imposition of Condition Nos. 1 (Plan Approval), 5 (Covenant Recording), 10 (Hours of Operation), 19 (Los Angeles Police Department Private Event Approval) and 20 (Private Events), 24 (Lighting), 45 (Acknowledgement of New Operator), 46 (Plan Approval for New Operator), 47 (Fee), and 48 (Indemnification), pursuant to Section 12.27.1 of the Los Angeles Municipal Code, for the modification of the operation of an existing approximately 3,356 square­foot restaurant/retail use, currently known as the Habibi Café, located at 923­925 South Broxton Avenue. Pursuant to Los Angeles Municipal Code Section 12.27.1 C.4., the Planning and Land Use Management Committee may recommend to the City Council to require the modification, discontinuance, revocation of the use, uphold the Zoning Administrator's determination, or impose additional corrective conditions regarding its use in order to mitigate any land use impacts. Applicant: City of Los Angeles, Office of Zoning Administration Case No. DIR­2021­1463­RV­1A Environmental No. ENV­2021­1464­CE Fiscal Impact Statement: Yes Community Impact Statement: Yes For: Westwood Neighborhood Council CONTINUED TO A DATE TO BE DETERMINED (10) 21­0777 CD 5 CONTINUED FROM 11/30/21 Motion (Koretz – Blumenfield) relative to instructing the Director of Planning, Department of City Planning (DCP), to rescind the initiation of a General Plan Amendment for the The Retreat at Benedict Canyon Project, Case No. CPC­2018­1506­GPA­VZC­SP­SPP­SPR, located at 9704­ 9712 West Oak Pass Road; 9800, 9801­9815 West Wanda Park Drive; and 2534 North Hutton Drive, in the Bel Air­Beverly Crest Community Plan Area, inasmuch as the proposed amendment does not reflect the land use patterns, trends, and uses in the immediate area and does not further the intent, purposes, and objectives of the Community Plan; and, instructing the DCP to continue to process the environmental document, No. ENV­2018­ 1509­EIR, to study project alternatives that conform to the adopted General  CD 5 CONTINUED FROM 11/30/21 Motion (Koretz – Blumenfield) relative to instructing the Director of Planning, Department of City Planning (DCP), to rescind the initiation of a General Plan Amendment for the The Retreat at Benedict Canyon Project, Case No. CPC­2018­1506­GPA­VZC­SP­SPP­SPR, located at 9704­ 9712 West Oak Pass Road; 9800, 9801­9815 West Wanda Park Drive; and 2534 North Hutton Drive, in the Bel Air­Beverly Crest Community Plan Area, inasmuch as the proposed amendment does not reflect the land use patterns, trends, and uses in the immediate area and does not further the intent, purposes, and objectives of the Community Plan; and, instructing the DCP to continue to process the environmental document, No. ENV­2018­ 1509­EIR, to study project alternatives that conform to the adopted General Plan and Zoning. Community Impact Statement: Yes For: Bel Air­Beverly Crest Neighborhood Council CONTINUED TO A DATE TO BE DETERMINED If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record. Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 00­0000). Telecommunication Relay Services Telephone communication is one of the most important forms of communication in society today. Due to advancements in technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications methods, both for peer­to­peer and third­party telecommunications relay service (TRS) communications. Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers ­ generally telephone companies ­ are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user. What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY­Based TRS; Speech­to­Speech Relay Service; Shared Non­English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications­relay­service­trs. Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit theFCC's Disability Rights Office website. Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard­of­hearing, or has a speech disability. For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit theFCC's Disability Rights Office website.