Library Board of Directors

Regular Meeting

Norwalk, CT · September 11, 2025

Minutes

CITY OF NORWALK LIBRARY BOARD OF DIRECTORS REGULAR MEETING SEPTEMBER 11, 2025 ATTENDANCE: Janie Williams, Alex Knob, Geraldo Williams, Patsy Bryscia, Moina Noor, Laurel Peterson, Mary Mann (7:02 pm). STAFF: Sherelle Harris I. CALL TO ORDER Ms. Noor called the meeting to order at 7:00 pm. A quorum was present. II. ROLL CALL A roll call of those present was performed. III. ACCEPTANCE OF MINUTES A. REGULAR MEETING: JULY 10, 2025 The minutes were tabled. IV. PUBLIC PARTICIPATION Ms. Diane Lauricella had her hand electronically raised but was unable to participate. The Board advised that they would reach out to her so she could call during the remainder of the meeting to participate. V. REPORTS A. PRESIDENT 1. Moment of Silence A moment of silence was held for the late Councilmember Greg Burnett. 2. Debate/Voting at Main Library Ms. Noor reported that the Norwalk Public Library hosted a well-attended Democratic primary debate between Ms. Young and Ms. Smyth and also served as a polling place. She thanked Ms. Harris, library staff, the Registrar of Voters, and the Norwalk Police Department for their coordination. She noted the library will again serve as a polling place in November and expressed pride in its role as a neutral space for democracy, adding that the high turnout reflected years of work improving parking and upgrading the facility. City of Norwalk Library Board of Directors Regular Meeting September 11, 2025 Page 1 of 5 3. Strategic Planning Next Steps Ms. Noor thanked Mr. Rennie for his help with parking improvements, fence removal, and debris cleanup. She stated that the goal for the fall is to begin the strategic planning process, noting major changes since the last plan, including a post-COVID environment, an upcoming new mayor, the acquisition of two properties, and shifts in facility usage. She added that she and Ms. Harris will work on initiating the RFP process to hire a strategic planning consultant to work with the board and the City, and, though they have not yet met with the Purchasing Department, they plan to move the process forward next week. Ms. Brescia extended her willingness to help during the RFP process. B. LIBRARY DIRECTOR 1. Capital and Main Library Expansion Budget Update Mr. Knopp voiced a concern about the use of library expansion funds. He stated that while the City appropriately used ARPA funds to acquire three buildings, $800,000 from the library’s expansion funds was used to acquire the parking lot behind the library through a condemnation process. He cautioned that a trial on the property’s value is expected next month, and if the court awards more than $800,000, there may be a possibility that the City may attempt to take the additional amount from the library’s remaining expansion funds of about $700,000. Mr. Knopp emphasized the need to clarify this with the city before issuing an RFP for a design expert, as they should not commit funds they may not actually control. Ms. Harris provided a capital budget update, reporting the accounts that have been closed out, and estimating the time the remaining accounts will be closed. She reported that the laptop vending machine, which is nearly closed out, and shared usage data of about 700 checkouts FY2023-24 and over 800 checkouts FY2024-25. She explained that the difference between laptop vending machines and laptop dispensers is that the vending machines is the overall project when two machines were purchased for both libraries and the dispensers projects are per the contract to are upgrade the board and laptops every five years. Ms. Harris noted that Guardian has a capital budget for library projects and will fund the main library elevator replacement, expected around January or February, as well as roof replacements at both libraries, though no timeline has been set yet. This will be funded through their FY2025-26 budget. 2. Statistical Comparison FY 2024-25 Ms. Harris reported that overall library numbers have risen since COVID, though program attendance dipped partly dipped. She noted it has been challenging to bring elementary- aged children back for programs, while attendance for ages 0–5 remains strong. Staff are offering virtual and self-directed programs to engage families. City of Norwalk Library Board of Directors Regular Meeting September 11, 2025 Page 2 of 5 Ms. Brescia suggested partnering with local scouts to encourage visits, and Ms. Noor proposed coordinating with SoNo staff to develop strategies to reengage older children and teens. Ms. Harris added that adult attendance trends were similar, though room bookings have increased, and Wi-Fi usage has increased. She said main branch door counts are rising, while SoNo’s were affected by the closure, and highlighted the need to boost library card sign-ups through new outreach efforts. She mentioned a new idea of creating a museum pass perks newsletter showcasing current programs and events that the museums have. She noted in-house computer use has declined as more patrons bring their own devices utilizing the library’s Wi-Fi. The library tracks computer usage by usage statistics track both sessions and minutes across age groups. Ms. Noor commented on how technology is transforming patron interactions, and Ms. Brescia emphasized the library’s growing role as a community center amid rising local population. Ms. Harris stated that when she was at SoNo she assigned a staff member to create outreach packets and take them to new apartment developments and develop a relationship with their staff for resident engagement. She said it would be a good idea to continue that outreach with the main library. 3. Updated Policy Approvals The Board received and reviewed printouts for the following policies. A. Circulation Policy It was proposed for patron privacy and protection to record only the last four digits of identification provided (e.g., driver’s license and passports without country name), while still verifying identity at the desk. It the “responsibilities of cardholders” to alert the library of any changes to the identification provided. Specific edits reviewed included removing language implying all transactions occur in person (given phone renewals) and adding the requirement to provide the last four digits of ID in addition to the month/day of birth. **MS. BRESCIA MOVED THE CHANGES AS PRESENTED. ** MR. KNOPP SECONDED THE MOTION. **THE MOTION PASSED UNANIMOUSLY. B. Homebound Policy The Board discussed the Homebound Policy for formal adoption. The policy allows eligible Norwalk residents with medical/physical immobility to receive delivery of up to 10 items every few weeks at no fee; cardholders are required, and a designee may assist with signup. **MS. BRESCIA MOVED TO ADOPT THE HOMEBOUND POLICY AS PRESENTED. ** MR. KNOPP SECONDED THE MOTION. **THE MOTION PASSED UNANIMOUSLY. City of Norwalk Library Board of Directors Regular Meeting September 11, 2025 Page 3 of 5 C. Museum Passes Policy Members proposed increasing the $5 fee for returning passes in the book drop to deter damage and misuse; $25 was suggested. Ms. Williams thought the $25 fee too high. **MS. BRESCIA MOVED TO SET THE BOOK-DROP RETURN FEE AT $25. ** MR. KNOPP SECONDED THE MOTION. **THE MOTION PASSED WITH ONE (1) OPPOSED (MS. WILLIAMS). It was also noted that museum pass use is broad. Wi-Fi hotspot lending was recently discontinued due to return issues, and a usage report on specific passes will be provided next month. D. Materials Donation Policy Ms. Harris stated that revisions to the material donations policy included removing references of friends group. Everything else remained, including Tuesdays and Thursdays as the preferred donation days, with flexibility as needed. The handling of cash associated with donations will be addressed separately and was tabled. **MS. BRESCIA MOVED TO ADOPT THE POLICY CHANGES AS PRESENTED. ** MR. KNOPP SECONDED THE MOTION. **THE MOTION PASSED UNANIMOUSLY. 4. Part-time Staff Hourly Rate Increase Request Concern that part-time staff have gone over ten years without raises, unlike full-time union staff who receive cost-of-living increases and step raises, was discussed. Ms. Harris emphasized they work hard, are public-facing for long hours, and deserve recognition. She said the library is open seven days/week from 7.5 – 10 hours/day. She said she continually advocates for the raises. She was invited to a budget meeting and alerted Lamond Daniels who wasn’t on the invitation list and the meeting was canceled to be rescheduled. Ms. Noir said she recently spoke with the Mayor’s Chief of Staff to push for raises this year. 5. Library Van Update Ms. Harris confirmed that the library van has been ordered by Mr. Matt Halverson. She noted she will follow up to find out when it will arrive, as it will take time to customize, and confirmed it will be an electric vehicle. 6. Main Library New Reading Room Furniture Ms. Harris reported that new reading room furniture has arrived, designed for comfort and accessibility, and thanked the city for funding the project and the foundation for funding for agreeing to pay for the shortfall.. City of Norwalk Library Board of Directors Regular Meeting September 11, 2025 Page 4 of 5 She noted wanting to use money left in the budget to replace the outdated auditorium chairs, which are not suitable for elderly patrons and haven’t been replaced since the 1970s, with 150 stackable chairs at about $170 each, totaling roughly $31,000. If full funding is not available, they could consider purchasing fewer chairs. 7. Text Message Notifications Text message notifications are nearly ready, with PINs set to be the last four digits of patrons’ library card numbers. They expect to launch the feature by October. 8. Public Copiers/Printers with Credit Card Option Upgrades to the public copiers are still in progress, as the system offered by Xerox was not compatible with the City’s financial system. Ms. Harris said they are close to resolving the issue, which will allow patrons to pay by credit card instead of cash. 9. Passport Services Ms. Harris reported that passport services were delayed due to one staff member’s illness and another needing recertification. Since the passport agency did not approve the Sono branch, citing sufficient existing service in the area, that staff member will be reassigned to the main library which will give the main library two certified staff hired specifically for passport service. She hopes to launch passport services by October. VI. OLD BUSINESS There was no old business discussed. VII. NEW BUSINESS There was no new business discussed. VIII. ADJOURNMENT There were technical difficulties experienced. The meeting adjourned at approximately 8:10 pm. City of Norwalk Library Board of Directors Regular Meeting September 11, 2025 Page 5 of 5

Agenda

Packet

REGULAR MEETING – LIBRARY BOARD OF DIRECTORS AGENDA SEPTEMBER 11, 2025, 7:00 PM BY ZOOM VIRTUAL MEETING To allow public access, anyone may access a meeting by telephone and/or Zoom, or a recording in the City of Norwalk YouTube channel. Specific instructions and links can be found at norwalkct.gov/meetings. Members of the public may call in to participate. Callers will not be able to see the meeting participants. All participants will be muted upon entering the meeting. To speak, dial *9 on the phone and you will be called on by the host of the meeting during the public comment section. All speakers must state their name and address. Comments must be on a topic on the agenda, and are limited to three minutes. Anyone disrupting the orderly conduct of the meeting, including by using threatening, hateful, or sexually-explicit language, will be removed. Please find the information using the link above. Members of the public who wish to provide "live comments" may also use the Zoom meeting platform. All participants will be muted upon entering the meeting. To speak, click the “raise your hand indicator” and you will be called by the host of the meeting during the public comment section. All speakers must state their name and address. Comments must be on a topic on the agenda, and are limited to three minutes. Anyone disrupting the orderly conduct of the meeting, including by using threatening, hateful, or sexually-explicit language, will be removed. Please find the information using the link above. Members of the public who wish to provide public comment are encouraged to submit those via email in advance of the meeting. For these comments to be included into the record, they must be submitted by 12:00 p.m. the day of the meeting. Please email Sherelle Harris at sharris@norwalkpl.org with the subject line “Public Comment” to provide written public comment prior to the meeting. I. CALL TO ORDER II. ROLL CALL III. ACCEPTANCE OF MINUTES A. Regular Meeting: DATE IV. PUBLIC PARTICIPATION V. REPORTS A. President 1. Moment of Silent: Greg Burnett 2. Debate/Voting at Main Library Page 1 of 98 3. Strategic Planning Next Steps B. Library Director 1. Capital and Main Library Expansion Budget Update 2. Statistical Comparison FY 2024-25 3. Updated Policy Approvals ----Circulation Policy ----Homebound Policy ----Materials Donation Policy ----Museum Passes Policy 4. Part-time Staff Hourly Rate Increase Request 5. Library Van Update 6. Main Library New Reading Room Furniture 7. Text Message Notifications 8. Public Copiers/Printers with Credit Card Option 9. Passport Service VI. OLD BUSINESS VII. NEW BUSINESS VIII. ADJOURNMENT Page 2 of 98 Page 3 of 98 Page 4 of 98 Page 5 of 98 Page 6 of 98 Page 7 of 98 Page 8 of 98 Page 9 of 98 Page 10 of 98 Page 11 of 98 Page 12 of 98 Page 13 of 98 Page 14 of 98 Page 15 of 98 Page 16 of 98 Page 17 of 98 Page 18 of 98 Page 19 of 98 Page 20 of 98 Page 21 of 98 Page 22 of 98 Page 23 of 98 Page 24 of 98 Page 25 of 98 Page 26 of 98 Page 27 of 98 Page 28 of 98 Page 29 of 98 Page 30 of 98 Page 31 of 98 Page 32 of 98 Page 33 of 98 Page 34 of 98 Page 35 of 98 Page 36 of 98 Page 37 of 98 Page 38 of 98 Page 39 of 98 Page 40 of 98 Page 41 of 98 Page 42 of 98 Page 43 of 98 Page 44 of 98 Page 45 of 98 Page 46 of 98 Page 47 of 98 Page 48 of 98 Page 49 of 98 Page 50 of 98 Page 51 of 98 Page 52 of 98 Page 53 of 98 Page 54 of 98 Page 55 of 98 Page 56 of 98 Page 57 of 98 Page 58 of 98 Page 59 of 98 Page 60 of 98 Page 61 of 98 Page 62 of 98 Page 63 of 98 Page 64 of 98 Page 65 of 98 Page 66 of 98 Page 67 of 98 Page 68 of 98 Page 69 of 98 Page 70 of 98 Page 71 of 98 Page 72 of 98 Page 73 of 98 Page 74 of 98 Page 75 of 98 Page 76 of 98 Norwalk Public Library Statistical Comparison 2024-2025 GOAL 1: YOUTH 2023 2024 JULY AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUNE YTD PROGRAMS 0-5 338 377 38 26 39 54 39 44 51 48 43 37 43 37 499 PROGRAMS 0-5 Attendance 7944 7689 966 554 697 1031 705 687 993 1034 982 1015 954 1044 10662 PROGRAMS 6-11 248 362 34 29 8 27 13 20 19 16 28 19 10 14 237 PROGRAMS 6-11 Attendance 5965 6395 1610 516 109 238 107 297 189 346 387 273 153 355 4580 PROGRAMS YA (12-17) 178 198 34 33 11 8 7 6 10 7 10 11 13 18 168 PROGRAMS YA (12-17) Attendance 1120 1305 275 249 87 43 35 33 51 37 47 48 58 75 1038 PROGRAMS - Live Virtual 0-5 0 0 0 0 0 0 0 0 0 0 0 0 1 0 1 PROGRAMS LV Attend 0-5 0 0 0 0 0 0 0 0 0 0 0 0 12 0 12 PROGRAMS - Live Virtual 6-11 22 19 1 1 1 1 1 1 0 1 0 1 0 1 9 PROGRAMS LV Attend 6-11 165 153 17 12 12 12 16 12 0 12 0 15 0 15 123 PROGRAMS - Live Virtual 12-17 46 47 2 8 7 4 3 4 6 3 0 0 0 0 37 PROGRAMS LV Attend 12-17 217 225 20 60 51 30 22 20 36 19 0 0 0 0 258 PROGRAMS Self-Directed 0-5 0 0 1 1 0 0 0 0 5 4 2 2 5 4 24 PROGRAMS SD Attend 0-5 0 0 118 90 0 0 0 0 20 44 37 107 15 23 454 PROGRAMS Self-Directed 6-11 6 12 11 9 1 0 2 1 1 2 3 1 1 3 35 PROGRAMS SD Attend 6-11 279 402 930 820 49 0 130 38 74 116 91 200 60 174 2682 PROGRAMS Self-Directed 12-17 0 0 13 1 1 1 0 0 1 1 1 1 0 0 20 PROGRAMS SD Attend 12-17 0 0 1078 40 13 6 0 0 16 12 25 32 0 0 1222 ZOOM BOOKINGS - CHM 65 68 11 13 12 13 11 11 13 9 9 11 7 5 125 ZOOM BOOKINGS - CHS 6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 REFERENCE 19741 22064 2721 2904 2844 2946 2793 2756 3046 2892 3035 3236 3507 3434 36114 REFERENCE - Non-English 4576 5180 452 448 429 471 409 415 407 391 418 408 407 509 5164 TOTAL General Programs 764 937 106 88 58 89 59 70 80 71 81 67 66 69 904 TOTAL General Attendance 15029 15389 2851 1319 893 1312 847 1017 1233 1417 1416 1336 1165 1474 16280 TOTAL Live Virtual Programs 68 66 3 9 8 5 4 5 6 4 0 1 1 1 47 TOTAL Live Virtual Attendance 382 378 37 72 63 42 38 32 36 31 0 15 12 15 393 Total Self-Directed Programs 6 12 25 11 2 1 2 1 7 7 6 4 6 7 79 Total Self-Directed Attendance 279 402 2126 950 62 6 130 38 110 172 153 339 75 197 4358 TOTAL REFERENCE 24317 27244 3173 3352 3273 3417 3202 3171 3453 3283 3453 3644 3914 3943 41278 TOTAL YOUTH PROGRAMS 838 1015 134 108 68 95 65 76 93 82 87 72 73 77 1030 TOTAL YOUTH ATTENDANCE 15690 16169 5014 2341 1018 1360 1015 1087 1379 1620 1569 1690 1252 1686 21031 GOAL 2: ADULTS 2023 2024 JULY AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUNE YTD PROGRAMS Adult 489 691 40 37 49 30 31 29 34 30 25 35 26 34Page 77400 of 98 9/10/2025 Norwalk Public Library Statistical Comparison 2024-2025 PROGRAMS Adult Attendance 9725 15035 1228 1639 1586 717 756 679 1206 1514 1474 1371 991 690 13851 ZOOM BOOKINGS - ADM 142 133 9 4 16 11 12 4 15 12 15 11 9 7 125 ZOOM BOOKINGS - ADS 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 ROOM BOOKINGS - MAIN 322 558 72 58 55 74 53 31 56 64 51 44 59 57 674 ROOM BOOKINGS - SONO 304 208 11 13 18 26 40 39 29 33 47 43 36 31 366 WIFI Usage - MAIN 108169 134286 13114 13769 11336 12366 12569 12282 13927 12072 14497 12443 12688 12230 153293 WIFI Usage - SONO 7720 6448 648 648 648 1260 2623 2532 3335 2085 648 2466 2653 2692 22238 REFERENCE 41849 55440 2608 3481 2435 2537 2362 2601 2647 2897 3539 3407 4828 4718 38060 Non-English Help - REFERENCE 560 744 53 54 54 54 65 59 121 83 72 42 20 67 744 Non-English Help - CIRCULATION 810 854 47 82 84 98 68 74 62 71 77 62 53 42 820 ILL: BORROWED IN STATE 305 313 20 33 30 30 28 30 25 29 28 18 29 30 330 ILL: BORROWED OUT OF STATE 70 106 11 5 15 19 9 15 20 7 16 13 8 7 145 ILL: LENT IN STATE 248 372 31 48 36 33 26 30 28 36 20 32 0 34 354 HISTORY ROOM INQUIRIES 1871 2098 142 179 161 205 137 171 184 115 243 174 184 165 2060 TOTAL REFERENCE 44280 58282 2803 3714 2650 2796 2564 2831 2952 3095 3854 3623 5032 4950 40864 GOAL 3: GNLV 2023 2024 JULY AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUNE YTD GNLV TUTORS 26 29 23 23 26 26 32 32 32 32 32 30 30 30 29 GNLV STUDENTS 189 215 249 257 271 284 283 289 296 300 312 318 321 328 328 GNLV OFFICE VISTIS 19 10 0 0 0 0 6 0 0 0 0 0 0 0 6 GNLV PHONE CALLS 484 574 45 40 50 25 20 20 26 44 46 30 30 25 401 GNLV ZOOM SESSIONS 1122 1322 125 106 92 106 90 85 103 101 114 120 101 101 1244 GNLV NON-ENGLISH HELP 0 0 0 0 0 0 0 0 15 22 24 27 20 10 118 GOAL 4: OUTREACH/ENRICHMENT 2023 2024 JULY AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUNE YTD In-Person Offsite Programs 0-5 1 0 0 0 1 0 0 0 0 2 2 0 6 In-Person Offsite Programs 6-11 12 6 1 0 0 0 0 1 9 0 3 0 32 In-Person Offsite Program 12-17 1 0 0 0 0 0 0 0 18 0 0 Page 0 78 of 98 9/10/2025 19 Norwalk Public Library Statistical Comparison 2024-2025 POPUP TRUCK CHILD (Seasonal) 17 9 8 3 0 0 0 0 0 0 0 0 0 0 11 POPUP TRUCK ADULT (Seasonal) 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 BEACH GIVEAWAYS (Seasonal) 1000 556 391 0 0 0 0 0 0 0 0 0 0 0 391 TAX DEPARTMENT GIVEAWAYS 408 85 66 0 0 0 0 0 0 0 0 0 0 0 66 FRIENDS FREE BOOK GIVEAWAYS 35800 31500 3000 3000 0 0 0 0 0 0 0 0 0 0 6000 NORWALK READS GIVEAWAYS 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Community Partnerships ADULT 285 355 35 36 38 37 39 38 43 45 43 46 41 33 474 CHILDREN'S 55 73 10 12 14 6 4 4 6 8 6 6 8 6 90 GOAL 5: SOCIAL MEDIA 2023 2024 JULY AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUNE YTD FACEBOOK Likes 4219 4729 4736 4754 4783 4787 4793 4800 4810 4815 4820 4829 4837 4931 4931 INSTAGRAM Followers 3880 8694 3723 3722 3738 3751 3778 3782 3801 3831 3855 3889 3921 3988 3988 TIKTOK (SoNo) 331 455 486 512 522 559 583 596 600 599 613 621 634 638 638 YOUTUBE Views 18121 6939 820 954 1025 554 238 304 306 230 297 294 390 288 5700 LIBGUIDE Views 28141 25465 2493 1964 1059 967 945 1796 1879 1442 1215 1093 1275 3121 19249 WEBSITE Views - Main 238545 234181 26049 25424 23659 23470 20948 21902 30686 28500 26049 28747 28361 29923 313718 WEBSITE Views - SoNo 16103 16122 2872 5510 5412 5385 5409 5698 5709 5954 5978 5450 4998 5147 63522 GOAL 6: USAGE INDICATORS 2023 2024 JULY AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUNE YTD DOOR COUNT - MAIN 301385 327653 28795 36708 24535 31045 23692 23184 27041 27881 30378 29970 28257 28931 340417 DOOR COUNT - SONO 48668 65614 5708 4945 4369 4452 3344 3560 3486 3496 4292 4300 3999 4333 50284 TOTAL DOOR COUNT 350053 393267 34503 41653 28904 35497 27036 26744 30527 31377 34670 34270 32256 33264 390701 LIBRARY CARDS ADM 1767 1973 205 236 143 138 116 92 155 159 168 128 162 138 1840 LIBRARY CARDS ADS 625 614 45 60 48 22 48 30 49 48 59 44 51 51 555 LIBRARY CARDS CHM 4713 13505 46 97 29 29 24 14 41 33 474 28 31 39 885 LIBRARY CARDS CHS 53 39 7 3 14 1 1 0 1 1 3 4 0 0 35 LIBRARY CARDS YAM 20 22 6 30 7 1 1 0 1 2 4 2 1 1 56 LIBRARY CARDS YAS 12 12 1 5 0 0 3 1 0 1 1 1 3 0 16 LIBRARY CARDS MAIN TEMP 46 90 4 0 5 1 1 1 4 1 3 7 2 8 37 LIBRARY CARDS SONO TEMP 11 56 2 0 2 0 4 2 2 6 1 1 2 3 25 GOAL 6: USAGE INDICATORS 2023 2024 JULY AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUNE YTD TOTAL NEW LIBRARY CARDS - ADULT 2373 2319 250 296 191 160 164 122 204 207 227 172 213 189 2395 TOTAL NEW LIBRARY CARDS - CHILD 633 599 53 100 43 30 25 0 42 34 477 32 31 39 906 TOTAL NEW LIBRARY CARDS - YA 54 34 7 35 7 1 4 0 1 3 5 3 4 1 71 TOTAL NEW LIBRARY CARDS - TEMP 96 148 6 0 7 1 0 0 6 7 4 8 4 11 54 TOTAL NEW LIBRARY CARDS 7278 16160 316 396 234 190 189 122 246 241 704 204 244 Page 228 79 of 98 9/10/2025 3314 Norwalk Public Library Statistical Comparison 2024-2025 VALID NON-EXPIRED CARDS 38241 37450 37399 37174 36697 36342 36081 34341 34794 35751 35852 35541 35099 35293 35293 VALID DATABASE ONLY CARDS 0 0 104 104 104 104 0 0 0 0 0 0 0 0 0 VALID STUDENT ISSUED CARDS 11799 11799 11896 11893 11877 11580 11550 11551 11540 11535 11698 11694 11685 11996 11996 TOTAL WIFI 108169 134286 13762 14417 11984 13626 15192 14814 17262 14157 15145 14909 15341 14922 175531 TOTAL DOWNLOADS 73293 85447 8844 8776 8352 8379 8819 9019 10174 9311 9185 9545 9735 9384 109523 WIFI HotSpot Kit Checkouts 294 168 10 13 9 12 11 10 10 9 9 6 5 4 108 Laptop Checkouts 318 677 81 81 40 64 54 42 111 96 91 68 42 66 836 MUSEUM PASSES CHECKOUTS 336 368 63 65 30 43 36 29 22 29 23 53 48 40 481 MATERIAL CHECKOUTS ADM 48039 44542 4451 4360 3659 3725 3542 3205 3836 3678 3779 3538 3425 3646 44844 MATERIAL CHECKOUTS ADS 9296 4492 359 299 407 690 586 558 669 636 515 680 643 609 6651 MATERIAL CHECKOUTS CHM 62685 62051 8383 5836 4594 5073 4966 3839 4875 5021 5351 4419 4251 5292 61900 MATERIAL CHECKOUTS CHS 11036 11191 941 796 817 958 823 659 925 742 1228 973 881 970 10713 MATERIAL CHECKOUTS YAM 3196 3344 578 383 252 198 268 249 300 341 340 310 247 431 3897 MATERIAL CHECKOUTS YAS 655 476 50 34 47 27 33 45 91 60 81 73 82 100 723 MATERIAL CHECKOUTS POPUP TRUCK ADULT 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 MATERIAL CHECKOUTS POPUP TRUCK CHILD 799 808 131 62 22 36 50 23 25 27 38 31 14 29 488 MATERIAL RENEWALS ADM 26208 25075 2183 2180 2200 2198 1793 1835 1947 1814 2051 1948 1851 1727 23727 MATERIAL RENEWALS ADS 4809 2854 167 135 126 224 294 301 326 306 570 249 292 256 3246 MATERIAL RENEWALS CHM 21455 19766 1536 1497 1347 1444 1588 1419 1498 1260 1682 1756 1189 905 17121 MATERIAL RENEWALS CHS 4697 4426 426 367 392 444 337 316 450 333 403 415 355 320 4558 MATERIAL RENEWALS YAM 1966 1735 157 185 172 117 124 90 125 139 115 108 130 107 1569 MATERIAL RENEWALS YAS 231 383 34 51 30 6 14 8 48 61 32 25 27 20 356 MATERIAL RENEWALS POPUP AD 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 MATERIAL RENEWALS POPUP CH 193 145 11 13 15 11 13 15 8 8 9 20 4 2 129 TOTAL RENEWALS CHECKOUT 59559 54384 4514 4428 4282 4444 4163 3984 4402 3921 4862 4521 3848 3337 50706 TOTAL MATERIAL CHECKOUT 135706 126904 15047 11929 9877 10826 10369 8659 10864 10639 11455 10151 9638 14414 133868 TOTAL CHECKOUTS 195265 181288 19561 16357 14159 15270 14532 12643 15266 14560 16317 14672 13486 23798 190621 TOTAL NON-ENGLISH HELP 5946 6778 552 584 567 623 542 548 605 567 591 539 500 628 6846 TOTAL REFERENCE 68597 85526 5976 7066 5923 6213 5766 6002 6405 6378 7307 7267 8946 8893 82142 TOTAL ZOOM BOOKINGS 1556 1523 5976 123 120 130 113 100 131 122 138 142 117 113 7325 TOTAL ROOM BOOKINGS 626 766 83 71 73 100 93 70 85 97 98 87 95 88 1040 GOAL 6: USAGE INDICATORS 2023 2024 JULY AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUNE YTD PUBLIC COMPUTERS ADM Sessions 11844 12275 1038 1229 932 1199 954 938 965 871 1153 977 898 989 12143 PUBLIC COMPUTERS ADS Sessions 3876 1343 0 0 43 166 187 129 194 168 303 228 234 262 1914 PUBLIC COMPUTERS YAM Sessions 164 106 29 45 57 57 30 26 62 45 35 10 23 35 454 PUBLIC COMPUTERS YAS Sessions 282 114 0 0 2 1 6 0 1 3 10 6 4 6 39 PUBLIC COMPUTERS CHM Sessions 746 839 114 115 37 67 41 61 40 95 159 128 112 190 1159 PUBLIC COMPUTERS CHS Sessions 128 537 104 122 51 21 3 17 19 55 80 75 55 52 654 PUBLIC KIOSKS Main Sessions 152 335 20 39 25 21 19 16 47 49 45 30 20 Page 31 80 of 98 362 9/10/2025 Norwalk Public Library Statistical Comparison 2024-2025 PUBLIC KIOSKS SoNo Sessions 69 29 0 0 0 0 0 0 0 0 11 9 4 21 45 PUBLIC COMPUTERS ADM Minutes 933907 833142 81512 98457 78212 90025 70065 68992 58600 54485 64738 53408 52742 61154 832390 PUBLIC COMPUTERS ADS Minutes 173563 80154 0 0 4256 13946 14301 9291 17141 12427 15771 12288 12029 14381 125831 PUBLIC COMPUTERS YAM Minutes 7550 13306 5355 5244 18278 24672 12322 9681 10163 7577 6237 709 2561 4335 107134 PUBLIC COMPUTERS YAS Minutes 12577 10399 0 0 6 1 169 0 95 44 78 70 50 80 593 PUBLIC COMPUTERS CHM Minutes 52784 52543 8409 7081 1965 3833 1617 2893 1300 4769 5471 3317 4011 7380 52046 PUBLIC COMPUTERS CHS Minutes 4716 21987 4177 5280 2511 1047 81 2156 895 2135 2021 2600 1553 2020 26476 PUBLIC KIOSKS Main Minutes 12221 79800 15150 18044 15394 12965 12614 2039 5885 8697 8178 3744 3027 5464 111201 PUBLIC KIOSKS SoNo Minutes 2376 2190 0 0 0 0 0 0 0 0 315 1557 357 629 2858 TOTAL ADULT SESSIONS 15720 13618 1038 1229 975 1365 1141 1067 1159 1039 1456 1205 1132 1251 14057 TOTAL YA SESSIONS 446 220 29 45 59 58 36 26 63 48 45 16 27 41 493 TOTAL CHILD SESSIONS 874 1596 218 237 88 88 44 78 59 150 239 203 167 242 1813 TOTAL KIOSK SESSIONS 221 364 20 39 25 21 19 16 47 49 56 39 24 52 407 TOTAL MAIN SESSIONS 12906 13555 1201 1428 1051 1344 1044 1041 1114 1060 1392 1145 1053 1245 14118 TOTAL SONO SESSIONS 4355 2023 104 122 96 188 196 146 214 226 404 318 297 341 2652 TOTAL ADULT MINUTES 1107470 913296 81512 98457 82468 103971 84366 78283 75741 66912 80509 65696 64771 75535 958221 TOTAL YA MINUTES 20127 23705 5355 5244 18284 24673 12491 9681 10258 7621 6315 779 2611 4415 107727 TOTAL CHILD MINUTES 57500 98233 12586 12361 4476 4880 1698 5049 2195 6904 7492 5917 5564 9400 78522 TOTAL KIOSK MINUTES 14597 81990 15150 18044 15394 12965 12614 2039 5885 8697 8493 5301 3384 6093 114059 TOTAL MAIN MINUTES 1006462 978791 110426 128826 113849 131495 96618 83605 75948 75528 84624 61178 62341 78333 1102771 TOTAL SONO MINUTES 193232 114730 4177 5280 6773 14994 14551 11447 18131 14606 18185 16515 13989 17110 155758 TOTAL SESSIONS 17261 15578 1305 1550 1147 1532 1240 1187 1328 1286 1796 1463 1350 1586 16770 TOTAL MINUTES 1199694 1093521 114603 134106 120622 146489 111169 95052 94079 90134 102809 77693 76330 95443 1258529 GOAL 7: COLLECTION SIZE 2023 2024 JULY AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUNE YTD Books on CD/Kits (spoken word) 2858 2176 2034 2120 2432 2150 2270 2254 2226 2143 2142 2108 2141 2145 2145 Music 1715 1279 1197 1281 1592 1347 1350 1352 1352 1352 1352 1352 1352 1325 1325 DVDs 22242 21754 20499 20609 20741 20612 20382 20444 20220 20080 20113 20123 19950 20037 20037 eBooks 809271 935867 1010894 1072304 1088318 1111109 1103857 1130501 1157857 1027971 989805 1062817 1040515 1045032 1045032 eAudioBooks 561125 687522 711828 724379 730455 738576 642495 751649 758976 768806 779634 786089 793394 817541 817541 eAV (movies and TV) 58053 63587 62257 63858 63673 64173 64671 65087 60649 64171 64154 65432 66934 67548 67548 eMagazine (Overdrive) 4758 5037 5185 5292 5351 5470 5531 5534 5633 5724 5576 5672 5747 5732 5732 Adult Print Books 71834 71843 69884 70054 70177 70559 70963 70973 71076 71642 71887 71679 71590 71266 71266 YA Print Books 10377 10117 9620 9790 9824 9710 9632 9464 9443 9378 9461 9390 9471 Page 81 9471 of 98 9/10/2025 9471 Norwalk Public Library Statistical Comparison 2024-2025 Child Print Books 80027 78204 77190 77836 78095 78103 77593 77587 77548 77746 77568 76789 77422 77375 77375 Adult PopUp Print Books 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 YA PopUp Print Books 111 244 250 244 244 243 244 206 192 191 191 191 191 190 190 Child PopUp Print Books 524 463 462 462 462 462 462 451 442 441 441 441 441 435 435 TOTAL PRINT BOOKS 162238 160164 157406 158386 158802 159077 158894 158681 158701 159398 159548 158490 159115 158737 158737 Page 829/10/2025 of 98 Page 83 of 98 Page 84 of 98 Page 85 of 98 Page 86 of 98 Page 87 of 98 Page 88 of 98 Page 89 of 98 Page 90 of 98 Page 91 of 98 Page 92 of 98 Page 93 of 98 Page 94 of 98 Page 95 of 98 Page 96 of 98 Page 97 of 98 Page 98 of 98